Reliable Incident Resolution Specialist

7 days ago

vellore, India beBeeCommunication Full time

Customer Support Services Incident ManagerWe are seeking a highly experienced incident manager to join our team.Be the go-to person for customer-facing reliability and security incidents, leading the charge in response efforts, technical coordination and remediation.Adept at coordinating across diverse teams and ensuring timely, clear, and accurate communication with both internal and external stakeholders.Incident Management and Communication:Deliver accurate situation reports and build communication bridges to quickly resolve incidents.Manage incident communication proactively, offering timely and transparent updates through official channels.Collaboration and Continuous Improvement :Cultivate a culture of continuous learning and improvement within the incident management team.Develop and maintain comprehensive incident management documents, runbooks, playbooks, and training materials.Qualifications:12+ years experience leading incident response efforts with a strong ability to collaborate across diverse teams and drive incidents to resolution.Exceptional communication skills with the ability to communicate clearly and empathetically with both customers and internal stakeholders.

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