Support Services Manager
2 weeks ago
Job Title: Service Desk LeadDear Candidate,We are seeking a highly skilled and experienced Service Desk Lead to join our team.Grade/ Role/ Salary – As per relevant experience and qualifications.Key Responsibilities:Receive calls, emails, and web-tickets from end users and other agency service desks/help desks, creating incident tickets or service request tickets and logging pertinent information.Track and classify incoming incidents or service requests, attempting initial solutions.Provide initial assessment of categorization and prioritization for reported incidents and service requests, providing initial support targeting higher first contact resolution.Ensure incidents and service requests are properly escalated and assigned to appropriate support groups.Perform hierarchical escalation to service desk management and incident management.Communicate with end-users regarding the status of incidents, service requests, and changes.Compile data through incident entry for management information and reporting.Maintain ownership of incidents, ensuring status updates and resolutions according to SLAs.Contribute to service desk management regarding continuous improvement opportunities.Collaborate with internal and external support teams to redirect incidents effectively.
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Technical IT Service Support Specialist
1 week ago
shimoga, India beBeeITSupportSpecialist Full timeJob DescriptionThe role of IT Service Desk Manager is to oversee and coordinate the overseas operations of the service desk, ensuring timely and efficient support to customers.This includes hands-on ticket management, smart ticket routing, and team leadership to ensure smooth operations of the service desk.The IT Team Leader will log, track, and assign...
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It Services Support Specialist, Gsd
3 weeks ago
Shimoga, India Amazon Full timeDescription Amazon s IT Services support is the first point of contact for technical support service requests Our IT Support Technician spends their day fielding incoming support chats calls and online requests on behalf of Amazon Corporate and its subsidiary employees worldwide The successful IT Support Specialist will be customer focused and motivated by...
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IT Service Management Professional
4 days ago
shimoga, India beBeeService Full timeKey Responsibilities:The IT service management professional role is responsible for the ownership and management of a service management platform. This includes configuring, customizing, and maintaining modules such as incident, problem, change, asset, and service catalog.Implement automation workflows, SLAs, and integrations with other enterprise tools to...
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Senior IT Service Manager
2 weeks ago
shimoga, India beBeeITSM Full timeWe are seeking a strategic and experienced IT manager to lead the organization's IT service delivery team.Key Responsibilities:Develop and Execute Strategies: Create and implement strategies, policies, and procedures aligned with industry best practices to optimize IT service delivery and drive operational efficiency.Team Leadership: Lead and manage a team...
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IT Service Management Professional
2 weeks ago
shimoga, India beBeeService Full timeITSM Service Manager Role OverviewThe ITSM service manager is responsible for overseeing the company's IT service management processes using a ticketing platform. This includes configuring, customizing, and maintaining modules such as incident, problem, change, asset, and service catalog.Key Responsibilities:Configure, customize, and maintain ticketing...
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Service Management Platform Owner
5 days ago
shimoga, India beBeeFreshservice Full timeJob DescriptionThe ideal candidate will be responsible for overseeing the Freshservice platform, ensuring its optimal performance and functionality. This includes configuring, customizing, and maintaining various modules such as Incident, Problem, Change, Asset, and Service Catalog.Implement automation workflows, SLAs, and integrations with other enterprise...
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Expert Service Management Specialist
1 week ago
shimoga, India beBeeServiceManagement Full timeJob DescriptionThe IT Service Management (ITSM) specialist plays a crucial role in ensuring the effective operation of our organization's services.As an ITSM professional, you will be responsible for configuring, customizing, and maintaining various Freshservice modules, including Incident, Problem, Change, Asset, and Service Catalog. Your primary goal will...
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Support Process Manager
1 day ago
shimoga, India beBeeOperations Full timeKey ResponsibilitiesThis position entails managing day-to-day support requests, collaborating on operational tasks, and optimizing support processes.The ideal candidate will possess exceptional communication, organization, and problem-solving skills. They should be able to resolve routine issues, maintain operations during periods of absence, and exhibit...
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Operations Manager
1 week ago
shimoga, India beBeeLeadership Full timeJob DescriptionAs a senior leader in Financial Crime & Compliance - Managed Services, you will oversee the delivery of complex services operations environments. This role requires strong leadership and communication skills to engage with clients, onshore stakeholders, engagement teams, and management.Manage a team of approximately 500 people delivering...
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Assistant Manager
1 week ago
Shimoga, India Aliaxis Full timeRole Overview We are looking for a dynamic and detail-oriented Procurement Specialist to lead Maintenance Repair Operations MRO and Plant Services procurement for our manufacturing facility equipped with extruders and injection molding machines The ideal candidate will bring strong mechanical engineering expertise hands-on experience in industrial...