Service Management Platform Owner

Job Title: Senior Software Engineer II About the RoleAs a senior engineer with the platform engineering team, you will spearhead the creation of robust cloud platforms while enhancing application observability to ensure seamless monitoring and diagnostics. Embracing an automation-first approach, you will eliminate manual deployments, empowering developers to...

Key Responsibilities:The IT service management professional role is responsible for the ownership and management of a service management platform. This includes configuring, customizing, and maintaining modules such as incident, problem, change, asset, and service catalog.Implement automation workflows, SLAs, and integrations with other enterprise tools to...

ITSM Service Manager Role OverviewThe ITSM service manager is responsible for overseeing the company's IT service management processes using a ticketing platform. This includes configuring, customizing, and maintaining modules such as incident, problem, change, asset, and service catalog.Key Responsibilities:Configure, customize, and maintain ticketing...

Job DescriptionThe IT Service Management (ITSM) specialist plays a crucial role in ensuring the effective operation of our organization's services.As an ITSM professional, you will be responsible for configuring, customizing, and maintaining various Freshservice modules, including Incident, Problem, Change, Asset, and Service Catalog. Your primary goal will...

JOB SUMMARY:This role will primarily be responsible for the following areas:1. Provide analytical and strategic support to the team by tracking and reviewing important KPI’s (complaints, freelook cancellations etc.) across channels. Perform diagnostics on identified problem areas and working with relevant teams to problem-solve;2.Partner with functions...

Job DescriptionAs a senior leader in Financial Crime & Compliance - Managed Services, you will oversee the delivery of complex services operations environments. This role requires strong leadership and communication skills to engage with clients, onshore stakeholders, engagement teams, and management.Manage a team of approximately 500 people delivering...

Job Summary:We are seeking a seasoned Digital Adoption Platform Strategist to lead our Training as a Service (TaaS) consulting team. This dynamic role requires a strong leader who can coach, mentor, and develop a team of experts while partnering with enterprise clients to shape, design, and execute their digital adoption strategies.Key Responsibilities:Team...

We are seeking an experienced cross-platform mobile developer to assist in the creation of high-performance, scalable, and visually stunning mobile applications.You will work closely with designers, product managers, and backend teams to deliver seamless user experiences across Android and iOS. Key responsibilities include developing and maintaining...

Job Title: Service Desk LeadDear Candidate,We are seeking a highly skilled and experienced Service Desk Lead to join our team.Grade/ Role/ Salary – As per relevant experience and qualifications.Key Responsibilities:Receive calls, emails, and web-tickets from end users and other agency service desks/help desks, creating incident tickets or service request...

We are seeking a strategic and experienced IT manager to lead the organization's IT service delivery team.Key Responsibilities:Develop and Execute Strategies: Create and implement strategies, policies, and procedures aligned with industry best practices to optimize IT service delivery and drive operational efficiency.Team Leadership: Lead and manage a team...