Support Service Manager

4 days ago

kanpur, India beBeeCustomer Full time

Job Title: Support Service ManagerWe are seeking a skilled and experienced professional to lead our support services team.To deliver exceptional customer experiences during service disruptions, you will coordinate across diverse teams and ensure timely, clear, and accurate communication with internal and external stakeholders.You will lead the response efforts, technical coordination, and remediation, rallying cross-functional teams (Engineering, Support, Product, Legal, etc.) to resolve issues efficiently.Evaluate incident impacts, provide accurate situation reports, and facilitate effective communication bridges to quickly resolve incidents.You will proactively manage incident communication, offering timely and transparent updates through official channels (Status Page, case-related notifications, and proactive outreach to customers).Key Responsibilities:Actively participate in post-incident reviews (PIRs), driving actionable improvements to enhance the customer experience when incidents occur.Use data and insights to identify root causes of incidents and assess customer impacts.Maintain open and effective communication with internal stakeholders, providing updates and managing expectations throughout the incident lifecycle.Collaboration and Continuous Improvement:Collaborate with cross-functional teams to identify opportunities for improving incident management processes, tools, documentation, and metrics.Encourage a culture of continuous learning and improvement within the support services team, sharing best practices and mentoring others.Develop and maintain comprehensive incident management documents, runbooks, playbooks, and training materials.

  • Service Delivery Support Professional

    1 week ago

    kanpur, India beBeeExpertise Full time

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    1 week ago

    kanpur, India beBeeStrategic Full time

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    Kanpur, India Marsh McLennan Full time

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  • Customer Service Representative

    6 days ago

    Kanpur, India ARDEM Data Services Full time

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  • Expert Service Management Consultant

    2 days ago

    kanpur, India beBeeServiceManagement Full time

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  • Area Customer Support Manager

    12 hours ago

    Kanpur, India Jio Full time

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  • Financial Due Diligence Analyst/ Senior Analyst

    3 weeks ago

    Kanpur, India eCloudacc Support Services Full time

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  • Senior IT Service Management Specialist

    1 week ago

    kanpur, India beBeeFreshservice Full time

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  • IT Support Specialist

    1 week ago

    kanpur, India beBeeServiceDelivery Full time

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  • Client Servicing Manager

    3 weeks ago

    Kanpur, India Zero Design Studio Full time

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