IT Support Specialist

1 week ago

kanpur, India beBeeServiceDelivery Full time

Job Title: Service Delivery ManagerThe primary role of the Service Delivery Manager is to oversee and manage the delivery of IT services to end-users. This involves receiving, tracking, and resolving incidents or service requests in a timely manner.Receiving calls, emails, and web-tickets from end-users and other support teams.Tracking and classifying incoming incidents or service requests, attempting initial solutions and escalating as necessary.Providing input to management regarding continuous improvement opportunities and suggesting process enhancements to improve service delivery.Responsibilities:Maintaining ownership of incidents, ensuring status updates and resolution according to SLAs.Cooperating with internal and external support teams to redirect incidents properly.Collaborating with stakeholders to ensure effective communication and issue resolution.Requirements:Excellent communication and problem-solving skills.Ability to work in a fast-paced environment and prioritize tasks effectively.Strong analytical and technical skills, with experience in troubleshooting and incident resolution.Benefits:A competitive salary and benefits package.Ongoing training and development opportunities.A collaborative and dynamic work environment.Why Join Us:Contribute to delivering exceptional customer experiences.Develop your skills and expertise in a supportive and collaborative environment.Be part of a team that values innovation, teamwork, and results-driven performance.

  • Remote Customer Support Specialist

    5 days ago

    Kanpur, India beBeeCustomer Full time

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    kanpur, India beBeeEconomics Full time

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    kanpur, India beBeeSupport Full time

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    3 days ago

    kanpur, India beBeeCustomerService Full time

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    1 week ago

    kanpur, India beBeeTechnical Full time

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    kanpur, India beBeeAdministrative Full time

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    7 days ago

    kanpur, India beBeeSupport Full time

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    7 days ago

    kanpur, India beBeeBusiness Full time

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    kanpur, India beBeePlatform Full time

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    1 week ago

    kanpur, India beBeeTechnical Full time

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