Global Trading Support Specialist

1 week ago


kanpur, India beBeePlatform Full time

We're seeking a skilled Platform Support Specialist to join our global team. As a key member, you will be responsible for delivering exceptional support to traders worldwide.This is a technical product-centric support role where you'll work directly with the founder-led team to handle real-time user queries, troubleshoot issues, and ensure seamless platform experiences.Key responsibilities include:Providing fast, clear, and accurate live chat and email supportHelping traders navigate platform features, trade analytics, and reportsTroubleshooting issues related to account setup, imports, and analytics workflowsIdentifying recurring technical issues and resolving them using strong product knowledgeMaintaining and efficiently searching through a large internal knowledge baseDocumenting findings and curating common questions/answersManaging multiple concurrent chats with empathy, speed, and accuracyTo succeed in this role, you must have:2+ years of experience in SaaS or product-based technical supportFinTech or trading-related platform support background (stocks, options, futures, or analytics tools)Excellent written English - non-negotiableProven ability to self-learn quickly and handle complex workflows independentlyProficiency with Excel/CSV data handlingStrong troubleshooting and reasoning skillsAble to complete internal product learning before starting live supportBenefits include:Direct mentorship and weekly review from company leadershipClear growth into Product, QA, or Technical OperationsCompetitive pay and bonusHiring process includes:Submit Google Form and recorded answersProduct knowledge test1–2 interviewsOfferAbout UsWe are a fast-growing FinTech company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.We help retail and professional traders analyze their performance and make better data-driven trading decisions.



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