Service Delivery Manager
1 week ago
As a VMO Service Delivery Manager is responsible for tracking and analyzing the delivery of services to ensure they align with the organization’s value and strategic goals. They assess service performance, identify opportunities to maximize value, and support decision-making to optimize resource use and outcomes. The purpose is to drive continuous improvement, ensuring services deliver measurable business value and enhance overall efficiency.Service Performance Analysis and ReportingCollect, analyze, and interpret data on service delivery performance against agreed metrics and value targets.Prepare clear reports and dashboards to communicate findings to stakeholders by using data tools and collaborate with service teams to gather accurate information. Identify trends, risks, and opportunities for improvement.Value Optimization and Improvement InitiativesIdentify gaps between current service delivery and value objectives.Recommend and support initiatives to enhance service efficiency, cost-effectiveness, and business impact.Collaborate with cross-functional teams to design and implement improvements, track progress, and measure outcomes.Stakeholder Engagement and CommunicationLiaise with internal stakeholders, including service owners, finance, and business units, to ensure alignment on value goals and service expectations.Facilitate meetings example Governance and workshops as needed.Maintain clear, consistent communication and manage expectations regarding service delivery and value realizationDocumentation and ComplianceMaintain accurate documentation of service delivery processes, Governance, value metrics, and improvement actions.Ensure compliance with organizational standards and governance policies.Update value management frameworks (Governance, Planview, service catalogues, Project Appraisal Document and audit records regularlyContinuous Learning and Process EnhancementStay updated on industry best practices, tools, and methodologies related to service delivery and value management.Suggest enhancements to existing processes.Participate in training, research, and knowledge sharing within the team.Candidate Profile10+ years of IT and business industry work experience, with at least 9 years in an Agile/Service delivery and tooling and process management role.Product, Services and Project Management experience preferably in a demanding, fast paced Fortune 500 Global organization, and leading global cross functional teams.Working experience with Agile principals and/or tools.Six Sigma and Agile knowledge preferred.Must be a detail oriented, analytical, and an independent thinker.Must be comfortable interacting with technical teams and can distill complex technical issues into understandable issues for process owners.Strong written and verbal communication skillsClient relationship management in a large global organization.Strong Customer service skills.Knowledge of Agile concepts and current technology protocols and standards.
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IBM Integration Service Delivery Manager
4 days ago
Kanpur, Uttar Pradesh, India Growel Softech Pvt. Ltd. Full time ₹ 20,00,000 - ₹ 25,00,000 per year:- Job Title:IBM Integration Service Delivery Manager (SDM) Location:Noida, Gurgaon, Mumbai (in the preference order) Job Type:Full-time Job Summary:The IBM Integration Service Delivery Manager (SDM) is responsible for managing the delivery of integration solutions that leverage IBM's suite of integration products, such as IBM API Connect, IBM MQ, IBM IIB /...
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Driver Delivery Boy
2 weeks ago
Lakhanpur, Kanpur, Uttar Pradesh, India Dumm-Dumm Delivery Full timeKey Qualities to Look For 1. Driving Skills and Valid License: Ensure they have a valid driver's license and a clean driving record. 2. Punctuality and Time Management: Timeliness is essential for meeting delivery schedules. 3. Knowledge of Local Routes: Familiarity with local roads and shortcuts for efficient delivery. 4. Customer Service Skills:...
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Delivery Manager
1 week ago
Kanpur, India EC-Council Full timeJob Title – Delivery ManagerOnsite working: NoidaEC-Council is the world’s largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 400,000 information security professionals globally that...
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Manager – Operations, Delivery
1 week ago
Kanpur, India Talent Toppers Full timeAbout Talent ToppersTalent Toppers is an executive search and talent solutions firm, enabling end-to-end talent strategies for Big 4s, Big 3s, Fortune & Global Enterprises, IT/ITES, Technology, Telecommunications, BFSI, E-commerce, Intellectual Property, and innovative start-ups.Our services span Permanent & Leadership Hiring, Staff Augmentation, Offshore...
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Manager – Operations, Delivery
6 days ago
Kanpur, India Talent Toppers Full timeAbout Talent ToppersTalent Toppers is an executive search and talent solutions firm, enabling end-to-end talent strategies for Big 4s, Big 3s, Fortune & Global Enterprises, IT/ITES, Technology, Telecommunications, BFSI, E-commerce, Intellectual Property, and innovative start-ups.Our services span Permanent & Leadership Hiring, Staff Augmentation, Offshore...
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Manager – Operations, Delivery
7 days ago
Kanpur, India Talent Toppers Full timeAbout Talent ToppersTalent Toppers is an executive search and talent solutions firm, enabling end-to-end talent strategies for Big 4s, Big 3s, Fortune & Global Enterprises, IT/ITES, Technology, Telecommunications, BFSI, E-commerce, Intellectual Property, and innovative start-ups.Our services span Permanent & Leadership Hiring, Staff Augmentation, Offshore...
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Delivery Director
1 week ago
Kanpur, India Coforge Full timeJob Title: Sr. Delivery DirectorSkills : Intelligent Automation, RPA, Low-codeExperience: 15+ yearsLocation: Greater NoidaWe at Coforge are hiring Sr. Delivery Director-IA with the following skillset:Candidates with 18+ years of delivery experience in large organizations. Should have a demonstrated track record of outstanding success leading cross-functional...
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Service Delivery Account Manager
1 week ago
Kanpur, India Basis Bay Full timeCompany DescriptionBasis Bay is a B2B technology company with long-standing blue-chip clients worldwide. Established in 1996, providing enterprise clients across various industry sectors, including financial and regulatory institutions, with a stable, robust platform and critical premium infrastructure. Present in 22 countries and over 50 locations globally,...
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Client Servicing Manager
1 week ago
Kanpur, India Zero Design Studio Full timeJOB DESCRIPTION The role of a Client Servicing Manager at Zero Design Studio involves overseeing client relationships, managing projects, and ensuring the successful delivery of event solutions that align with client objectives.1. Client Relationship ManagementBuild and maintain strong, long-term client relationships.Responsible for creating, pitching and...
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Client Servicing Manager
1 week ago
Kanpur, India Zero Design Studio Full timeJOB DESCRIPTION The role of a Client Servicing Manager at Zero Design Studio involves overseeing client relationships, managing projects, and ensuring the successful delivery of event solutions that align with client objectives.1. Client Relationship ManagementBuild and maintain strong, long-term client relationships.Responsible for creating, pitching and...
