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Senior Operations Manager
2 months ago
Summary role description:
Hiring for a Senior Operations Manager - FinTech (AML/KYC Sanctions) for a leading digital outsourcing company.
Company description:
Our client is a leading US Headquartered digital outsourcing company that provides next-generation customer experience and tech-enabled services to the world’s most innovative brands, helping them build, and grow their businesses. They are a team like no other, providing digital CX, consulting, Trust & Safety, AI Services and more to their clients across social media, ecommerce, gaming, Hi-tech, Fin Tech and more. They partner with some of the most innovative and disruptive brands to support their clients in their long-term goal and vision. They have been recently certified as Great Place to Work and the Best Company for Diversity having more than half their workforce as women.
Role details:
Title / Designation : Operations Manager - FinTech (AML/KYC Sanctions) Reporting Manager: VP Location: Mohali, India Work Mode: Work from OfficeRole & responsibilities:
Lead and manage the AML/KYC sanctions operations, ensuring compliance with all relevant regulations and standards. Oversee a team of 100+ Full-Time Equivalents (FTEs), providing direction, support, and performance management. Develop and implement operational strategies, policies, and procedures to improve efficiency and effectiveness. Monitor and analyse operational metrics to ensure targets are met and identify areas for improvement. Ensure continuous training and development programs for the team to maintain high standards of AML/KYC knowledge and skills. Collaborate with senior management and other departments to align operational activities with business objectives. Drive process enhancements and implement best practices to optimize workflow and productivity. Handle escalations and resolve complex issues in a timely and effective manner. Maintain up-to-date knowledge of industry trends, regulations, and best practices in AML/KYC. Prepare and present regular reports on operational performance to senior management.Candidate requirements:
Minimum of 10 years of experience in operations management with rich international BPO exposure in AML/KYC sanctions compliance and regulatory requirements. Strong background in the BPO industry with a focus on managing large teams (100+ FTEs). Exceptional leadership and team management skills. Excellent analytical and problem-solving abilities. Strong communication and interpersonal skills. Ability to work in a fast-paced, high-stress environment and handle multiple priorities simultaneously. Proficient in using relevant software and tools for operations management.Selection process:
Discussion with Director of Operations Discussion with Senior Director of Operations Discussion with Country Head HR discussions
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