Guest Relations Executive

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   Job DescriptionGuest Relations ExecutivePosition Summary: We are seeking a highly motivated and customer-oriented Guest Relations Executive to join our team. The successful candidate will be responsible for ensuring exceptional guest experiences by addressing their needs, resolving issues, and maintaining positive relationships throughout their stay.Key Responsibilities:Greet and welcome guests upon arrival, ensuring a warm and professional first impressionHandle guest inquiries, requests, and complaints promptly and efficientlyCoordinate with various departments to fulfill guest needs and resolve issuesManage guest check-in and check-out processes, ensuring smooth transitionsProvide information about hotel facilities, services, and local attractionsMaintain accurate guest records and update information in the hotel management systemHandle reservations, modifications, and cancellations as neededAssist with concierge services, including booking transportation and making restaurant reservationsMonitor guest satisfaction and collect feedback to improve service qualityEnsure compliance with hotel policies and proceduresAssist in organizing and coordinating special events or VIP guest arrangementsMaintain a clean and organized front desk areaQualifications:Bachelor's degree in Hospitality Management, Tourism, or related field preferred2+ years of experience in guest relations or customer service roles, preferably in the hospitality industryExcellent communication and interpersonal skillsFluency in English; additional languages are a plusStrong problem-solving abilities and attention to detailProficiency in hotel management software and Microsoft Office suiteAbility to work flexible hours, including evenings, weekends, and holidaysProfessional appearance and positive attitudeAbility to work well under pressure and in a fast-paced environmentSkills and Competencies:Outstanding customer service orientationEmpathy and patience when dealing with guest concernsAbility to multitask and prioritize effectivelyStrong organizational and time management skillsCultural sensitivity and adaptabilityTeam player with the ability to work collaboratively across departmentsDiscretion in handling confidential informationWe offer a competitive salary, benefits package, and opportunities for professional growth within our organization. If you are passionate about creating exceptional guest experiences and thrive in a dynamic hospitality environment, we encourage you to apply for this exciting position.Location: On-site –Bengaluru, KAScheduled Weekly Hours:0If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.