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Analyst, Customer Insights
2 months ago
Analyst, Customer Insights
Grow. Learn. Thrive. Giant Eagle is where your career can soar high. At Giant Eagle, you are so much more than an employee. You are part of the Family.
About the Company
Since our founding in 1931, Giant Eagle, Inc. has evolved into one of the top 40 largest private corporations in the U.S. and one of the country’s largest food retailers and distributors. With more than 37,000 Team Members and $9.7billion in revenue, we are committed to investing in people, technology, and data to elevate our customer’s experience across multiple touchpoints. It helps us follow on our commitment to serving others and improving our communities.
About Giant Eagle Bangalore
The Giant Eagle GCC in Bangalore is our global capability center. Our team of more than 350 members at the GCC enables us to expand internal capabilities in the areas such as data analytics, merchandising and eCommerce, quality engineering, and automation to generate insights for faster decision-making and help us accelerate our business strategy. Our team in India plays a pivotal role in helping the company transition to new ways of working by redefining the food and grocery shopping experience for over 4.6 million customers.
Job Description Summary
As a Customer Analytics Analyst, you will support marketing, merchandising, retail operations and business decisions by leveraging sales data across all banners while identifying impact of initiatives and recommending course of action.
Job Description
- Experience Required: 3 to 5 years
- Experience Desired: Experience coding in SQL, Oracle, python required (3yr min). Customer data and Databricks experience desired
- Education Desired: Bachelors Degree
- Travel Required: Regional - Daily, Less than 10%; Regional - Overnight, Less than 10%
Job Responsibilities
- Support the business by analyzing customer behavior and sales impact from changes in loyalty programs, merchandising initiatives and other key strategies
- Gather and analyze data using appropriate technical and analytic techniques. Interface with database tables, pull data from different sources (flat files, database tables) and link them logically.
- Have knowledge on how to deal with the inherent structure of the data. Using tools such as SQL developer, Databricks and other tools to perform standard statistical analysis, profiling, reporting and models to evaluate programs.
- Develop and maintain knowledge of all internal and external data that support customer analysis and decision making.
- Synthesize primary and secondary customer information, prepare and present comprehensive reports of findings, illustrating data graphically and recommending actions from key insights.
