Regional Operations Head

1 month ago

gurgaon, India More Retail Private Limited Full time

Purpose of the role
Regional Operations Head is a highly empowered role in More Retail tasked with managing the P&L in the assigned geography. The role is responsible for the revenue and bottom-line for the region assigned, by driving the annual operating plan and managing an Rs 250 Crs. per annum business. Our ideal candidate would have had extensive experience in operations and people management in retail, FMCG, logistics, or QSR industry. Strong leadership skills coupled with extensive experience in managing operations for a customer-obsessed store organization are a must.

Principal Responsibilities
The principal responsibilities of this role will entail the following:

Plan and drive top-line growth and bottom-line profitability for the region by collaborating with buying, supply chain and other support functions
Drive the market expansion plan by identifying opportunities, assessing viability, and launching new stores
Drive key projects aimed at revenue improvement, cost optimization & customer engagement
Review financial information regularly and take corrective actions to assure and enhance profitability
Evaluate overall performance by gathering, analyzing, and interpreting data and metrics for key KPIs to stay on course with agreed objectives
Plan and monitor the day-to-day running of the business to ensure smooth progress on key deliverables
Evaluate regularly the efficiency of business procedures according to organizational objectives, promote Kaizen and implement actions for continuous improvements
Drive a customer-obsessed culture at all levels by ensuring SLA adherence. Proactively promote collaboration within the cross-functional teams to solve customer problems
Direct a large workforce in the region by ensuring regular team and functional reviews, feedback, and action planning
Ensure that the stores run with legality and conformity to established statutory regulations and Standard operating procedures
Manage people performance by applying policies and procedures; ensuring regular feedback and corrective actions
Build a highly competent team by identifying capability gaps and taking timely actions for improvement or replacement
Ensure local liasoning with stakeholders to ensure a smooth store/s operational functioning

Knowledge/Education
Post-graduation or equivalent qualification.
Must have 12-15 years P&L responsibility with progressive growth in revenue and bottom-line
Should have managed revenue responsibility of at least Rs. 200 Cr pa
Managed a fairly large team in a distributed network setup

Leadership Values & Principles at MORE
Collaboration
Customer Obsession
Frugality
Grit
Integrity
Growing Talent
Innovation

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