Product Support and Development Expert

7 days ago

nagpur, India beBeeFinTech Full time

Technical Support Specialist RoleThis technical support specialist will work in a product-centric environment, handling real-time user queries and troubleshooting issues to ensure a seamless platform experience.Provide fast, accurate live chat and email support for users navigating platform features and trade analytics.Troubleshoot account setup, import and analytics workflow issues.Identify recurring technical issues using strong product knowledge and resolve them.Maintain and efficiently search through an extensive knowledge base.Document findings and curate common questions/answers.Manage multiple concurrent chats with empathy, speed and accuracy.Hiring Process:Submit a Google Form with recorded answers.Pass a product knowledge test.Participate in 1-2 interviews.Receive a job offer.Why Work With Us:Contribute to the intersection of FinTech, trading and real-time analytics.Benefit from direct mentorship and regular review by company leaders.Enjoy opportunities for growth into Product, QA or Technical Operations roles.Enjoy competitive pay and bonus structure.

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