Business Analyst

Who We AreAt VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.The OpportunitySenior Business Analyst with extensive experience needed to join our team. They are a key part of the team and expected to take the initiative in ensuring the business needs of our client are fully documented, understood and met by the proposed solution.What You’ll Be DoingGather and document complex requirements and translate them into clear user stories and acceptance criteria that can be used and interpreted by both business and technical users. This will involve planning, running and facilitating workshops, and assessing source documentation from the customerIdentify and recommend options for potential solutions and assessing them for both technical and business suitabilityCreate logical and innovative solutions to complex problemsPresent proposals to clientsManage a scrum / delivery team through to go liveAnalyse business systems in order to recommend efficienciesProvide estimates for future analysis workWork closely with developers and a variety of end users to ensure all solutions deliver customer satisfactionProvide training to users of a new system as requiredCommunicate and collaborate with the test teamPlan and work flexibly to meet deadlinesKeep up to date with technical and industry sector advancesMaintain great client relationships at all levels of the organisationMaintain consistently high levels of client satisfaction and effectively escalating business critical situations to as requiredManage situations and relationships both internally and externallyWhat We Want From YouYou will have extensive experience working as a Senior Business Analyst on large ecommerce projectsExperience of working supplier side and managing client stakeholders and 3rd partiesAble to plan, and run large workshops with senior client stakeholders and manage senior stakeholders effectivelyHighly proactive, talented, enthusiastic, focused, eye for detail, professional. Keen to learn and to challenge for smarter ways of doing things; a team player proud of their work who wants to share it.You like working in a fast-paced environment and are ready to inspire outstanding online shopper experiences for consumers and brands, no matter what product, service, sector, device or channelYou will be happy working at client locations when neededExperience of Agile software deliveryBusiness Process mapping and engineeringeCommerce and retail / brand experienceProduction of high quality user stories and acceptance criteriaAnalysis and design of systems (package integration and bespoke development)Ability to work on your own initiative to an agreed action planStrong communication skills - as this role requires a high level of communication, interpersonal and presentation skillsStrong problem solving, time management and organisational skillsStrong commercial awareness and business acumenEnergetic, enthusiastic with strong attention to detailsContinuous improvements workstream (BAU)Small to medium new features and enhancementsWorking on Magento platformChanges to Front End and Back End across functionalNon-functional enhancements e.g. performance, accessibility etcIf You Know Some Of This, Even BetterScrum master qualificationCertified Scrum Product OwnerExperience working with multiple different ecommerce platformsWhat We Can Offer YouAlongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.AT VML Enterprise SolutionsOur Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.