Regional Operations Head

4 weeks ago

gurugram, India More Retail Private Limited Full time

Purpose of the role

Regional Operations Head is a highly empowered role in More Retail tasked with managing the P&L in the assigned geography. The role is responsible for the revenue and bottom-line for the region assigned, by driving the annual operating plan and managing an Rs 250 Crs. per annum business. Our ideal candidate would have had extensive experience in operations and people management in retail, FMCG, logistics, or QSR industry. Strong leadership skills coupled with extensive experience in managing operations for a customer-obsessed store organization are a must.


Principal Responsibilities

The principal responsibilities of this role will entail the following:


  • Plan and drive top-line growth and bottom-line profitability for the region by collaborating with buying, supply chain and other support functions
  • Drive the market expansion plan by identifying opportunities, assessing viability, and launching new stores
  • Drive key projects aimed at revenue improvement, cost optimization & customer engagement
  • Review financial information regularly and take corrective actions to assure and enhance profitability
  • Evaluate overall performance by gathering, analyzing, and interpreting data and metrics for key KPIs to stay on course with agreed objectives
  • Plan and monitor the day-to-day running of the business to ensure smooth progress on key deliverables
  • Evaluate regularly the efficiency of business procedures according to organizational objectives, promote Kaizen and implement actions for continuous improvements
  • Drive a customer-obsessed culture at all levels by ensuring SLA adherence. Proactively promote collaboration within the cross-functional teams to solve customer problems
  • Direct a large workforce in the region by ensuring regular team and functional reviews, feedback, and action planning
  • Ensure that the stores run with legality and conformity to established statutory regulations and Standard operating procedures
  • Manage people performance by applying policies and procedures; ensuring regular feedback and corrective actions
  • Build a highly competent team by identifying capability gaps and taking timely actions for improvement or replacement
  • Ensure local liasoning with stakeholders to ensure a smooth store/s operational functioning


Knowledge/Education

  • Post-graduation or equivalent qualification.
  • Must have 12-15 years P&L responsibility with progressive growth in revenue and bottom-line
  • Should have managed revenue responsibility of at least Rs. 200 Cr pa
  • Managed a fairly large team in a distributed network setup


Leadership Values & Principles at MORE

  • Collaboration
  • Customer Obsession
  • Frugality
  • Grit
  • Integrity
  • Growing Talent
  • Innovation

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