Application Support Engineer

1 week ago

palakkad, India Smirmatec Private Limited Full time

Remote (India) | 5:30 PM – 3:30 AM IST (US Market Hours) Monday–Saturday | Full-Time | Probation: 3 Months ₹60,000 – ₹70,000 / month + BonusApply Now: https://forms.gle/SjzNZnzMaGd9PFQx9Incomplete applications (missing form or recording) will not be considered.Minimum Requirements2+ years of experience in SaaS or product-based technical supportFinTech or trading-related platform support background (stocks, options, futures, or analytics tools)Excellent written English -> this is non-negotiableProven ability to self-learn quickly and handle complex workflows independentlyProficiency with Excel/CSV data handlingStrong troubleshooting and reasoning skillsMust complete internal product learning before starting live supportImportant: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.Strict ExpectationsStrong command of written English – absolutely mandatoryDemonstrated ability to self-learn from detailed documentationHeavy reliance on AI tools for answering users is not acceptableThis role demands critical thinking, trading familiarity, and disciplineAbout UsWe are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.Role OverviewWe are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.This is a technical, product-centric support role — not a BPO or call-center positionYou will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.Only apply if you are serious about trading, product support, and independent learningKey ResponsibilitiesProvide fast, clear, and accurate live chat (primary) and email (secondary) supportHelp traders navigate platform features, trade analytics, and reportsTroubleshoot issues related to account setup, imports, and analytics workflowsIdentify recurring technical issues and resolve them using strong product knowledgeMaintain and efficiently search through a large 200+ page internal knowledge baseDocument findings and curate common questions/answersManage multiple concurrent chats with empathy, speed, and accuracyHiring ProcessSubmit Google Form + mandatory recorded answersProduct knowledge test1–2 interviewsOfferWhy Join UsWork at the intersection of FinTech, trading, and real-time analyticsDirect mentorship and weekly review from company leadershipClear growth into Product, QA, or Technical OperationsCompetitive pay + bonus + global exposureApply Now: https://forms.gle/SjzNZnzMaGd9PFQx9Incomplete applications (missing form or recording) will not be considered.We are an equal-opportunity employer.If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

  • .Net Application support Senior engineer

    6 days ago

    Palakkad, India Movate Full time

    Position -- PermanentRole – .Net Application support Senior engineerExperience – 3- 5 YearsLocation – ChennaiNotice Period: Immediate to 15 daysPosition Overview:We are seeking a skilled .NET Application Support Tech Lead to manage and support enterprise-grade applications. The ideal candidate will possess strong technical expertise in .NET...

  • (Urgent) Engineer

    3 weeks ago

    Palakkad, India Qube Cinema Full time

    Position: Engineer – Technical Support (QTS)Position Count: 1Location: Calicut/Thodhupuzha/PerinthalmannaExperience: Fresher/ExperienceJob descriptionThe ideal applicant for this position should have strong technical skills, be good communicator, and pay close attention to detail. The field engineer should diagnose and address problems, also maintain...

  • Software Support Engineer

    2 weeks ago

    Palakkad, Kerala, India Safe Software Full time ₹ 88,800 - ₹ 1,20,000 per year

    Bachelor's degree in Computer Science, Information Technology, or a related field.1–2 years of experience in software/application support.Hands-on experience with SQL Server and MySQL (queries, procedures, debugging, complex query writing, and database issue resolution).Good understanding of Banking/Financial Services workflows (preferred).Strong...

  • Application Consultant Servicenow

    4 days ago

    Palakkad, India Galleon Consultants Full time

    Company DescriptionGalleon Consultants, founded in 2016, is a global management consulting firm serving large and multinational corporations across Australia, USA, Canada, Philippines, UK, and India. With expertise in areas such as Executive Search & Recruitment, Legal Services, Financial Services, Marketing & Automation, and Market Research & Compensation...

  • IT Support Engineer

    7 days ago

    Palakkad, Kerala, India PALAKKAD INSTITUTE OF MEDICAL SCIENCES Full time

    Installing and configuring computer hardware, software, systems, networks, printers and scannersMonitoring and maintaining computer systems and networksResponding in a timely manner to service issues and requestsProviding technical support across the company (this may be in person or over the phone)Setting up accounts for new usersRepairing and replacing...

  • AppScan Product _Lead Cloud DevOps Engineer

    2 weeks ago

    Palakkad, India HCLSoftware Full time

    Greetings from "HCL Software""HCL Software”: - Is a Product Development Division of HCL Tech: That operates its primary Software business. At HCL Software we Develop, Market, Sell and Support over 20 Product families in the areas of Customer Experience, Digital Solutions, Secure DevOps, Security & Automation.About AppScan Product:HCL AppScan is a...

  • DevOps Engineer

    2 weeks ago

    Palakkad, India Flowmentum, Inc. Full time

    🚀 We're Hiring: DevOps & Platform Engineer (Azure | .NET | Terraform | PowerShell | Azure DevOps CI) 🔧 SRE-Focused | Remote | Flexible HoursWe're looking for a skilled DevOps Engineer with hands-on experience in Azure, .NET, Terraform, PowerShell scripting, and CI/CD using Azure DevOps. If you're passionate about automation, infrastructure-as-code, and...

  • Lead power platform engineer

    2 weeks ago

    Palakkad, India 9NEXUS Full time

    Lead Power Platform Engineer (Immediate Joiners) Experience:- 10 years. Job description Role Overview: We are seeking an experienced Senior Developer with strong expertise in Microsoft Power Platform , Share Point , SQL Server , and . NET technologies to design, build, and maintain scalable enterprise solutions in a dynamic environment. Key Responsibilities:...

  • Expert Oracle Software Engineer

    2 hours ago

    palakkad, India beBeeConsultant Full time

    Unlock Your Potential as an Oracle Technical ConsultantCalfus empowers companies to harness the full potential of AI, unlocking opportunities they never imagined possible before the AI era. Our software engineering teams deliver solutions that drive revenue growth.We're looking for skilled professionals with a passion for innovation and collaboration. Join...

  • Full Stack Engineer

    7 days ago

    Palakkad, India Stealth Startup Full time

    Company Description Stealth Startup is a network for entrepreneurs who are building innovative solutions while operating in confidentiality. By connecting founders with investors, Stealth Startup fosters a unique ecosystem that supports the discovery and advancement of groundbreaking ideas. The platform enables creators to gain visibility and attract...