Service Delivery Expert
1 week ago
Customer Operations SpecialistThis role focuses on delivering high-quality customer service by overseeing the daily operations of our SOC services. A successful candidate will possess excellent communication skills, a good balance between technical knowledge and business acumen, as well as experience dealing with senior-level executives.Preparing and presenting regular client reports to stakeholders at scheduled meetings.Developing and managing client SLAs and reporting, including driving enhancements to meet or exceed expectations.Ensuring analysts are meeting SLA and following established procedures.Excellent writing skills for creating engaging reports.Onboarding new clients through effective communication and collaboration.Continuously improving operational efficiency and enhancing client satisfaction.Developing and implementing CSIPs for clients to enhance their services.Building in-depth knowledge of clients' businesses, including strategic planning, roadmaps, and workshops.Risk and issue management to minimize disruptions.Problem management to resolve complex issues promptly.Scope and change management to ensure smooth transitions.Effective major incident management to mitigate impacts.The ideal candidate will have a minimum of 5 years of experience in Service Management, specifically in delivering SOC services, and hold ITIL Service Management accreditation.
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IT Service Delivery Specialist
2 weeks ago
kollam, India beBeeServiceDelivery Full timeJob Title: IT Service Delivery SpecialistThe IT Service Delivery Specialist is responsible for providing timely and effective support to our clients.This includes managing ticket distribution, ensuring all client access management requests are handled on time, and providing Subject Matter Expert (SME) support for the ITSM ticketing system.The specialist will...
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High-Performance Service Delivery Expert
4 days ago
kollam, India beBeeseniorapplication Full timeSenior Application Support EngineerWe are seeking a seasoned Support Professional to join our team as a Senior Application Support Engineer. As a key member of our team, you will be responsible for delivering projects that improve the service delivery of our Application Support team.
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IT Service Delivery Specialist
2 weeks ago
kollam, India beBeeService Full timeJob Title: IT Service Management ExpertAbout the Role:This is an exciting opportunity to take on a leadership role in our IT department. As an IT Service Management expert, you will be responsible for driving transformational change and innovation in our organization.The ideal candidate will have strong leadership skills, technical expertise in ITSM...
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Senior Quality Assurance Engineer
5 days ago
kollam, India Delivery Hero Full timeAbout Delivery Hero India:Delivery Hero India is part of Delivery Hero Group, the world's leading local delivery platform. We operate in over 70+ countries worldwide, powered by tech but driven by people. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.Key...
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Customer Service Expert
1 week ago
kollam, India beBeeCustomer Full timeCooking made easy, quick and delicious is the goal of our team. We are a dynamic organization that creates food innovations like smart All-in-One Masala Mixes developed by professional chefs and deliver to customers across the world.Our objective is to upgrade every kitchen with our products, making cooking a hassle-free experience for everyone.We seek a...
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Expert Accounting Specialist
3 days ago
kollam, India beBeeAccounting Full timeFinancial Services ProfessionalAt Aurora Financials, our focus is on delivering expert financial services to help clients achieve success.This role involves managing client workflows, preparing workpapers, and ensuring timely compliance. You will be responsible for leading the end-to-end technical delivery of auditing, financial reporting, and accounting...
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SAP Transformation Expert
2 weeks ago
kollam, India beBeeTransformation Full timeSenior SAP Transformation LeaderDrive large-scale SAP transformation programs, ensuring successful delivery across all phases. Collaborate with business stakeholders to integrate business goals with technical execution.Key Responsibilities:Lead end-to-end delivery using SAP Activate, Agile, or hybrid methodologies.Develop program charters and integrated...
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Workday Professional Services Automation Expert
2 weeks ago
kollam, India beBeeworkday Full timeWorkday Professional Services Automation ExpertWe are seeking an experienced Workday Professional Services Automation expert to fill a key role in our team.4+ years of experience in Workday PSA implementation and configuration is required.Expertise in project planning, resource management, billing, and revenue recognition is essential.A Workday PSA...
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Service Delivery Specialist
2 weeks ago
kollam, India beBeeTechnical Full timeJob OverviewThis role entails delivering technical expertise and support services to customers in a specific geographic area. The ideal candidate should be self-motivated, accountable, and able to adapt quickly.Main Responsibilities:Regional technical service accountabilitySales development and post-sales activities within the regionProviding technical...
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Salesforce Expert Leader
2 weeks ago
kollam, India beBeeTechnical Full timeJob TitleSalesforce Senior Tech Lead DescriptionWe are seeking an experienced Salesforce Senior Technical Lead to lead a team of professionals delivering ongoing Salesforce Managed Services for a prominent healthcare client. The ideal candidate will possess deep technical expertise in Sales, Service, and Experience Cloud, as well as strong leadership and...