IT Service Delivery Specialist

2 weeks ago


kollam, India beBeeServiceDelivery Full time

Job Title: IT Service Delivery SpecialistThe IT Service Delivery Specialist is responsible for providing timely and effective support to our clients.This includes managing ticket distribution, ensuring all client access management requests are handled on time, and providing Subject Matter Expert (SME) support for the ITSM ticketing system.The specialist will engage with system stakeholders and cross-functional teams to ensure the smooth operation of our technical support center and ticket management systems.Key Responsibilities:Act as SME with respect to technical and functional design requirements, general data concepts, mapping, and relationships.Troubleshoot and fix issues related to Service Now.Provide administrative support for users, roles, and groups.Provide technical support for the existing ServiceNow environments, applications, and modules.Maintain and review the effectiveness and efficiency of all ITSM processes.Support the upgrades and evolution of ServiceNow.Monitor assignment group queues in ServiceNow and proactively assume ownership of incidents and requests.Work with other members of the Platform team on an as-needed basis to ensure that the design and processes meet technical requirements.Validate Service request requirements and work them to completion in ServiceNow.Participate with operational teams to identify enhancement opportunities for improvement and work to implement enhancements.



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