IT Service Delivery Specialist

2 weeks ago

kollam, India beBeeService Full time

Job Title: IT Service Management ExpertAbout the Role:This is an exciting opportunity to take on a leadership role in our IT department. As an IT Service Management expert, you will be responsible for driving transformational change and innovation in our organization.The ideal candidate will have strong leadership skills, technical expertise in ITSM frameworks, and experience in developing and executing strategies, policies, and procedures aligned with industry best practices.You will lead and manage a team of professionals, including Ops Managers, leading tool configuration, ensuring alignment with organizational goals and priorities.You will establish and monitor key performance indicators (KPIs), metrics, and benchmarks to assess ITSM performance, identify areas for improvement, and drive continuous service improvement initiatives.You will collaborate with IT leadership, stakeholders, and business units to understand service requirements, prioritize initiatives, and align ITSM activities with business objectives.You will drive the adoption and compliance of processes across the organization, ensuring adherence to service level agreements (SLAs), operational standards, and regulatory requirements.You will lead the implementation and optimization of ITSM tool (e.g., ServiceNow) to automate workflows, streamline processes, and enhance the end-user experience.You will provide strategic guidance and recommendations to senior management on ITSM trends, technologies, and industry standards to drive innovation, cost-effective solutions, and competitive advantage.You will manage vendor relationships, contracts, and service level agreements (SLAs) for third-party service providers supporting ITSM operations.You will develop and manage the resource allocation, and staffing plans to support current and future operational needs.You will prepare and present regular reports, analyses, and recommendations to senior management and stakeholders on ITSM performance, projects, and initiatives.You will lead the best sharing practices within the Managed Services.You will focus on constant training and development of the operations teams.You will contribute in the development of Governance Services IP.

  • IT Service Delivery Specialist

    2 weeks ago

    kollam, India beBeeServiceDelivery Full time

    Job Title: IT Service Delivery SpecialistThe IT Service Delivery Specialist is responsible for providing timely and effective support to our clients.This includes managing ticket distribution, ensuring all client access management requests are handled on time, and providing Subject Matter Expert (SME) support for the ITSM ticketing system.The specialist will...

  • Service Delivery Specialist

    1 week ago

    kollam, India beBeeTechnical Full time

    Job OverviewThis role entails delivering technical expertise and support services to customers in a specific geographic area. The ideal candidate should be self-motivated, accountable, and able to adapt quickly.Main Responsibilities:Regional technical service accountabilitySales development and post-sales activities within the regionProviding technical...

  • Senior Quality Assurance Engineer

    3 days ago

    kollam, India Delivery Hero Full time

    About Delivery Hero India:Delivery Hero India is part of Delivery Hero Group, the world's leading local delivery platform. We operate in over 70+ countries worldwide, powered by tech but driven by people. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.Key...

  • Wealth Enhancement Specialist

    2 weeks ago

    kollam, India beBeeWellness Full time

    Job Title:Wealth Enhancement SpecialistThis is an opportunity to become a wealth enhancement specialist, focusing on the delivery of high-end health optimization services.

  • Enterprise Service Management Leader

    4 days ago

    kollam, India beBeeLeadership Full time

    Job Title:Service Delivery DirectorKey Responsibilities:Manage and lead a team of customer support specialists to ensure high-quality service delivery.Coordinate with internal teams to resolve issues efficiently and improve delivery and SLA compliance.Develop strategies to strengthen processes, monitor performance, and prepare reports on support performance...

  • High-Performance Service Delivery Expert

    3 days ago

    kollam, India beBeeseniorapplication Full time

    Senior Application Support EngineerWe are seeking a seasoned Support Professional to join our team as a Senior Application Support Engineer. As a key member of our team, you will be responsible for delivering projects that improve the service delivery of our Application Support team.

  • Service Delivery Expert

    7 days ago

    kollam, India beBeeServiceDelivery Full time

    Customer Operations SpecialistThis role focuses on delivering high-quality customer service by overseeing the daily operations of our SOC services. A successful candidate will possess excellent communication skills, a good balance between technical knowledge and business acumen, as well as experience dealing with senior-level executives.Preparing and...

  • Automation Specialist

    2 weeks ago

    kollam, India beBeeAutomation Full time

    Job Title: Automation SpecialistWe are looking for an experienced professional to fill the role of Automation Specialist. As an Automation Specialist, you will be responsible for developing and implementing automated testing solutions using Playwright for frontend applications.The ideal candidate will have a solid understanding of React and TypeScript to...

  • Service Development Manager

    23 hours ago

    kollam, India beBeeSolution Full time

    Job TitleA solution specialist is a vital role that drives several pre-sales processes for qualified services opportunities.The key responsibilities of this position include creating high-quality services statements of work, preparing project budgets, and collaborating with internal and external partners to plan engagements.This job requires strong...

  • Delivery Boy/girl

    9 hours ago

    Kollam, India fishop Full time

    **Job Title**: Delivery Boy/Girl **Location**: Kurshumukk, Anchal, Kollam **Company**: Fishop - Premium Fish & Seafood Store **About Us** Fishop is a high-end fish and seafood shop that focuses on delivering fresh, hygienic, and premium-quality products to our valued customers. We are committed to excellent service, timely delivery, and customer...