Senior SaaS Implementation Consultant

6 days ago

varanasi, India MyRemoteTeam Inc Full time

About UsMyRemoteTeam, Inc is a fast-growing distributed workforce enabler, helping companies scale with top global talent. We empower businesses by providing world-class software engineers, operations support, and infrastructure to help them grow faster and better.Job DescriptionAI EnabledJob Title: Senior Implementation ConsultantExperience: 10 YearsWorking Model: RemoteResponsibilities- Scope out projects and provide effort estimations and timelines in conjunction with sales and customer success managers(CSM).- Lead Discovery calls with customers and cross functional team.- Partners with CSMs to ensure successful delivery by leading technical project activities, including solution architecture design.- Serves as solution architect on moderate to complex projects requiring integration with multiple products.- Performs complex configuration, troubleshooting of Netomi's solution(s).- Ensure Project/Process Documentation on the centralized repository.- Participates in reviews(as and when required) with the customers and provide guidance regarding best practices.- Collaborate with different teams for effective troubleshooting of customer issues during deployment & post deployment.- Leads business discussions regarding Netomi's value proposition at different levels of customer organization.- Strong on data analytics and providing insights to the customer.- Focus on driving efficiency in project delivery through initiatives.- Analyse the customer health and create a plan to improve and Optimize the performance on AI Agent.Requirements- Overall Experience > 8-10 Years experience in Project Management preferably from a consulting organisation.- Should have spent at least 4 years for a SaaS based organisation conceptualising, designing and deploying the solution.- Articulate and possesses proficiency in client/stakeholder management.- Strong communication skills both written and verbal.- Ability to deliver under stressful condition.- Ability to interpret functional specifications and translate them into technical configurations.- Experience in implementation of SaaS product is a must.- Understand basics of SQL and relational databases.- Strong tool experience with JSON, Datadog, Postman, API Integrations.- Ability to set up custom fields, workflows, business rules, and automation triggers.- Familiarity with authentication methods such as OAuth, JWT, and API tools like Swagger, Zapier.- Hands-on experience configuring SaaS platforms (e.g., Salesforce, Zendesk, Netomi, HubSpot, Workday, or ServiceNow).- Basic proficiency in JavaScript, Python, or Node.js for customization or integration scripting.

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