Global Implementation Solutions Expert

5 days ago

varanasi, India beBeeImplementation Full time

Job Title: Senior Implementation ConsultantThis role is for an experienced consultant who can help our clients achieve their goals through effective implementation of our solutions.We are looking for a highly skilled individual with a strong background in project management and implementation of SaaS products. The ideal candidate will have experience in conceptualizing, designing and deploying solutions, as well as articulating and possessing proficiency in client/stakeholder management.The successful candidate will be able to deliver under stressful conditions and interpret functional specifications to translate them into technical configurations. They will also have hands-on experience configuring SaaS platforms and basic proficiency in programming languages such as JavaScript, Python or Node.js for customization or integration scripting.Responsibilities:- Scope out projects and provide effort estimations and timelines in conjunction with sales and customer success managers (CSMs).- Lead Discovery calls with customers and cross-functional teams.- Partner with CSMs to ensure successful delivery by leading technical project activities, including solution architecture design.- Serve as solution architect on moderate to complex projects requiring integration with multiple products.- Perform complex configuration, troubleshooting of Netomi's solution(s).- Ensure Project/Process Documentation on the centralized repository.- Participate in reviews (as and when required) with customers and provide guidance regarding best practices.- Collaborate with different teams for effective troubleshooting of customer issues during deployment & post-deployment.- Lead business discussions regarding Netomi's value proposition at different levels of customer organization.- Strong on data analytics and providing insights to customers.- Focus on driving efficiency in project delivery through initiatives.- Analyze the customer health and create a plan to improve and optimize the performance on AI Agent.Requirements:- Overall Experience > 8-10 years experience in project management preferably from a consulting organisation.- Should have spent at least 4 years for a SaaS based organisation conceptualising, designing and deploying the solution.- Articulate and possesses proficiency in client/stakeholder management.- Strong communication skills both written and verbal.- Ability to deliver under stressful condition.- Ability to interpret functional specifications and translate them into technical configurations.- Experience in implementation of SaaS product is a must.- Understand basics of SQL and relational databases.- Strong tool experience with JSON, Datadog, Postman, API Integrations.- Ability to set up custom fields, workflows, business rules, and automation triggers.- Familiarity with authentication methods such as OAuth, JWT, and API tools like Swagger, Zapier.- Hands-on experience configuring SaaS platforms (e.g., Salesforce, Zendesk, Netomi, HubSpot, Workday, or ServiceNow).

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