Senior Application Support Specialist

2 weeks ago

aligarh, India beBeeTechnical Full time

Job SummaryYou will work closely with the Client Success team and provide Tier-2 client support for software technical issues.Collaborate with the Engineering department to debug and resolve technical problems.Provide technical support to internal and external users, including customer service teams and clients.Communicate and coordinate feedback and inputs to the development team, which is based in India.Assist the QA lead with QA activities.Troubleshoot technical issues independently with minimal support from the development team.Engage with internal and external customers to quickly identify the root of their problem.Offer workarounds to customers when a fix will take time to be released.Deliver timely and accurate customer feedback.Follow up with clients to ensure problems are resolved.Support the deployment of new applications.Contribute to procedural documentation as part of our support process.Manage multiple cases simultaneously.Evaluate and test new releases.Propose innovative solutions to enhance operational efficiency.RequirementsBachelor's degree in Computer Science or Information Technology.Work during US hours (9 am to 6 pm Central Time).3 to 5 years of experience in tech support for web-based business applications with mobile interfaces.Familiarity with Linux, Java, JavaScript (React), MySQL, AWS.Proficiency in browser-based debugging, JSON format, REST APIs, database queries, and logs.Experience with remote desktop applications and help desk software.Knowledge of ticket management tools like Clickup, Jira, Trello.Ability to communicate effectively via text-based applications.Desirable certifications include Linux, Java, Web Development, AWS.Experience with AI tools for everyday tasks.Able to scale into a developer role with minimal training.Strong attention to detail and problem-solving skills.Excellent interpersonal and communication skills.Key QualitiesDevelopment mindset.Attention to detail.Good problem-solving skills.Excellent communication skills.

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