Process Excellence Controller
5 days ago
Job Description:- Map end-to-end field service processes- Adhere to SOPs & workflows- Ensure company quality standards across service- Identify bottlenecks, delays, and errors in operations- Conduct gap analysis between defined processes and actual practices.- Recommend and implement improvements for faster service turnaround and reduced rework.- Analyze customer complaints, service failures, and escalation data.- Apply Quality Tools & Methodologies- Six Sigma & Continuous Improvement- Ensure decisions are data-driven, not assumption-based.- Cross-Functional Collaboration & Training- Support audits and compliance reviews by providing process and performance evidence.Skills Required:- Knowledge of process mapping, process analysis, and improvement techniques in service environments.- Strong command of Quality Tools- Lean Six Sigma Green Belt / Black Belt certification preferred.- Ability to analyze quality metrics.- Data analysis skills- Strong interpersonal skills to work with cross-functional teams.- Exposure to smart metering / utilities / service industry preferred.Qualification & Experience:- B.Tech. (Electrical / Electronics/CS)- 2–5 years' experience in Quality / Process Excellence / Service Operations.- Lean Six Sigma certification preferred.
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Process Excellence Controller
5 days ago
Gurugram, India Secure Meters Limited Full timeJob Description:Map end-to-end field service processesAdhere to SOPs & workflowsEnsure company quality standards across serviceIdentify bottlenecks, delays, and errors in operationsConduct gap analysis between defined processes and actual practices.Recommend and implement improvements for faster service turnaround and reduced rework.Analyze customer...
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Process Excellence Controller
4 days ago
Gurugram, India Secure Meters Limited Full timeJob Description: Map end-to-end field service processes Adhere to SOPs & workflows Ensure company quality standards across service Identify bottlenecks, delays, and errors in operations Conduct gap analysis between defined processes and actual practices. Recommend and implement improvements for faster service turnaround and reduced rework. Analyze customer...
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Process Excellence Controller
5 days ago
Gurugram, India Secure Meters Limited Full timeJob Description: - Map end-to-end field service processes - Adhere to SOPs & workflows - Ensure company quality standards across service - Identify bottlenecks, delays, and errors in operations - Conduct gap analysis between defined processes and actual practices. - Recommend and implement improvements for faster service turnaround and reduced rework. -...
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Process Excellence
2 weeks ago
Gurugram, Haryana, India Clix Capital Full timeDepartment - Process Excellence - Job posted on - Sep 23, 2024 - Employment type - Full Time **Job Description - Process Excellence** - Champion Continuous Process Improvement, change culture and quality service delivery across the company - Take lead on efficient execution and effective implementation of all process re-engineering, change and quality...
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International voice process
5 days ago
Gurugram, Gurugram, India Business Process Outsourcing Full timeJob Description US Telecom Process *US Telecom Process* (Verizon). The ideal candidate should have prior experience in international voice processes and a strong ability to upsell telecom products and services while ensuring excellent customer satisfaction. - Handle inbound and outbound calls for Verizon's US Telecom customers. - Identify opportunities to...
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Manager – Process Excellence
6 days ago
Gurugram, India Antara Senior Care Full timeRole Overview:The role is responsible for driving operational excellence across Antara by designing, standardizing, and governing Standard Operating Procedures (SOPs) and leading continuous process improvement initiatives. The incumbent will ensure that all functional processes are efficient, compliant, and aligned with Antara’s brand promise and...
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Manager – Process Excellence
5 days ago
Gurugram, India Antara Senior Care Full timeRole Overview:The role is responsible for driving operational excellence across Antara by designing, standardizing, and governing Standard Operating Procedures (SOPs) and leading continuous process improvement initiatives. The incumbent will ensure that all functional processes are efficient, compliant, and aligned with Antara’s brand promise and...
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Manager – Process Excellence
5 days ago
Gurugram, India Antara Senior Care Full timeRole Overview:The role is responsible for driving operational excellence across Antara by designing, standardizing, and governing Standard Operating Procedures (SOPs) and leading continuous process improvement initiatives. The incumbent will ensure that all functional processes are efficient, compliant, and aligned with Antara’s brand promise and...
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Manager – Process Excellence
5 days ago
gurugram, India Antara Senior Care Full timeRole Overview:The role is responsible for driving operational excellence across Antara by designing, standardizing, and governing Standard Operating Procedures (SOPs) and leading continuous process improvement initiatives. The incumbent will ensure that all functional processes are efficient, compliant, and aligned with Antara’s brand promise and...
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Manager – Process Excellence
4 days ago
Gurugram, India Antara Senior Care Full timeRole Overview: The role is responsible for driving operational excellence across Antara by designing, standardizing, and governing Standard Operating Procedures (SOPs) and leading continuous process improvement initiatives. The incumbent will ensure that all functional processes are efficient, compliant, and aligned with Antara’s brand promise and...