Manager – Process Excellence
5 days ago
Role Overview:The role is responsible for driving operational excellence across Antara by designing, standardizing, and governing Standard Operating Procedures (SOPs) and leading continuous process improvement initiatives. The incumbent will ensure that all functional processes are efficient, compliant, and aligned with Antara’s brand promise and regulatory standards.1. SOP Design, Implementation & GovernanceDevelop, review, and continuously improve Standard Operating Procedures (SOPs) for all departments.Standardize processes across business, ensuring alignment with Antara’s brand promise, regulatory norms (NABH, HSSC, QAI), and audit standards.Manage SOP version control, dissemination, and compliance tracking across facilities.Conduct periodic reviews with functional heads for SOP effectiveness and relevance.2. Process Excellence & Continuous ImprovementLead cross-functional process improvement initiatives using Lean / Six Sigma methodologies.Identify inefficiencies and design interventions to enhance service quality, reduce waste, and improve response times.Conduct process mapping and gap analyses for critical workflows.Track and monitor improvement metrics through defined KPIs and dashboards.Required Skills & Competencies:Strong understanding of process design, documentation, and governance frameworks.Hands-on experience with Lean / Six Sigma tools (Green Belt or higher preferred).Excellent analytical and problem-solving skills.Strong stakeholder management and cross-functional collaboration abilities.Proven experience in hospitality, healthcare, or service-oriented environments.Strong communication and presentation skills.Education & Experience:Graduate/Postgraduate in Operations Management / Quality / Process Excellence / Hospitality Management or related field.6–8 years of experience in process design, quality management, or operations excellence roles.Experience in hospitality or healthcare sector preferred.
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Process Excellence
2 weeks ago
Gurugram, Haryana, India Clix Capital Full timeDepartment - Process Excellence - Job posted on - Sep 23, 2024 - Employment type - Full Time **Job Description - Process Excellence** - Champion Continuous Process Improvement, change culture and quality service delivery across the company - Take lead on efficient execution and effective implementation of all process re-engineering, change and quality...
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Manager – Process Excellence
5 days ago
gurugram, India Antara Senior Care Full timeRole Overview:The role is responsible for driving operational excellence across Antara by designing, standardizing, and governing Standard Operating Procedures (SOPs) and leading continuous process improvement initiatives. The incumbent will ensure that all functional processes are efficient, compliant, and aligned with Antara’s brand promise and...
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Manager – Process Excellence
5 days ago
Gurugram, India Antara Senior Care Full timeRole Overview:The role is responsible for driving operational excellence across Antara by designing, standardizing, and governing Standard Operating Procedures (SOPs) and leading continuous process improvement initiatives. The incumbent will ensure that all functional processes are efficient, compliant, and aligned with Antara’s brand promise and...
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Manager – Process Excellence
5 days ago
Gurugram, India Antara Senior Care Full timeRole Overview: The role is responsible for driving operational excellence across Antara by designing, standardizing, and governing Standard Operating Procedures (SOPs) and leading continuous process improvement initiatives. The incumbent will ensure that all functional processes are efficient, compliant, and aligned with Antara’s brand promise and...
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Manager – Process Excellence
5 days ago
Gurugram, India Antara Senior Care Full timeRole Overview: The role is responsible for driving operational excellence across Antara by designing, standardizing, and governing Standard Operating Procedures (SOPs) and leading continuous process improvement initiatives. The incumbent will ensure that all functional processes are efficient, compliant, and aligned with Antara’s brand promise and...
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Manager – Process Excellence
4 days ago
Gurugram, India Antara Senior Care Full timeRole Overview: The role is responsible for driving operational excellence across Antara by designing, standardizing, and governing Standard Operating Procedures (SOPs) and leading continuous process improvement initiatives. The incumbent will ensure that all functional processes are efficient, compliant, and aligned with Antara’s brand promise and...
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International voice process
5 days ago
Gurugram, Gurugram, India Business Process Outsourcing Full timeJob Description US Telecom Process *US Telecom Process* (Verizon). The ideal candidate should have prior experience in international voice processes and a strong ability to upsell telecom products and services while ensuring excellent customer satisfaction. - Handle inbound and outbound calls for Verizon's US Telecom customers. - Identify opportunities to...
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Senior Manager of Process Excellence
3 weeks ago
Gurugram, India TaskUs Full timeJob Description About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...
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Process Excellence Controller
5 days ago
Gurugram, India Secure Meters Limited Full timeJob Description:Map end-to-end field service processesAdhere to SOPs & workflowsEnsure company quality standards across serviceIdentify bottlenecks, delays, and errors in operationsConduct gap analysis between defined processes and actual practices.Recommend and implement improvements for faster service turnaround and reduced rework.Analyze customer...
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Process Excellence Controller
5 days ago
gurugram, India Secure Meters Limited Full timeJob Description:- Map end-to-end field service processes- Adhere to SOPs & workflows- Ensure company quality standards across service- Identify bottlenecks, delays, and errors in operations- Conduct gap analysis between defined processes and actual practices.- Recommend and implement improvements for faster service turnaround and reduced rework.- Analyze...
