Process Excellence Controller

4 days ago


Gurugram, India Secure Meters Limited Full time

Job Description: Map end-to-end field service processes Adhere to SOPs & workflows Ensure company quality standards across service Identify bottlenecks, delays, and errors in operations Conduct gap analysis between defined processes and actual practices. Recommend and implement improvements for faster service turnaround and reduced rework. Analyze customer complaints, service failures, and escalation data. Apply Quality Tools & Methodologies Six Sigma & Continuous Improvement Ensure decisions are data-driven, not assumption-based. Cross-Functional Collaboration & Training Support audits and compliance reviews by providing process and performance evidence. Skills Required: Knowledge of process mapping, process analysis, and improvement techniques in service environments. Strong command of Quality Tools Lean Six Sigma Green Belt / Black Belt certification preferred. Ability to analyze quality metrics . Data analysis skills Strong interpersonal skills to work with cross-functional teams. Exposure to smart metering / utilities / service industry preferred. Qualification & Experience: B.Tech. (Electrical / Electronics/CS) 2–5 years’ experience in Quality / Process Excellence / Service Operations . Lean Six Sigma certification preferred.



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