Assistant Vice President

We are seeking a talented individual to join our Employee Health & Benefits team at Marsh India Insurance Brokers Pvt Ltd. This role will be based in Bengaluru.. This is a hybrid role that has a requirement of working at least three days a week in the office.Assistant Vice President / Vice President– Employee Health & BenefitsWe will count on you to:Develop strong working relationships with key stakeholders at client organizations, providing consultative support throughout the 'Manage & Use,' 'Guide & Deploy,' and 'Adapt & Resolve' phases of the client journey.Collaborate with the global Client Managers to jointly manage Enterprise clients, while leading local client relationships.Ensure achievement of client retention, pulse, and revenue targets.Cultivate relationships with all key decision-makers at client organizations.Proactively engage with all Marsh McLennan delivery teams to ensure cohesive service delivery to clients.Manage and communicate all actions, issues, and projects through action logs, scoping documents, and regular client calls.Actively listen to clients to identify challenges and create and implement effective solutions.Serve as the internal champion for clients, owning client issues until resolution. As the operational lead, the Retention Manager is ultimately accountable for service delivery to our clients.Coordinate all client planning activities with the Project Manager and track service milestones to ensure we deliver and report achievements back to clients.Prepare for and attend client meetings as required.Provide technical guidance, best practice advice, and management information regarding the use of our SaaS product, including competitive comparisons, trend analysis, and sharing personal insights.Assist with client events and initiatives.Proactively seek opportunities to enhance the client service experience and maximize their pulse score.What you need to have:A minimum of 7 years of key account management experience in a multinational environment.Experience in employee benefits or related industries (such as Human Capital Management) is preferred.An MBA degree.Proficiency in MS Office (Word, Excel, and Outlook).What makes you stand out?Strong analytical and problem-solving skills, along with excellent communication abilities.Ability to work independently as well as collaboratively within a team.Highly organized, self-disciplined, and proactive.Strong multitasking capabilities.Why join our team:We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman . With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com , or follow on and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, caste, gender identity or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.