Technical Support Engineer
1 day ago
JobDescriptionWe are seeking a skilled Technical Support Engineer to join our team. The ideal candidatewill possess technical troubleshooting abilities, excellent communication skills, and theCapacity to work on a range of complex issues related to API and UI. You will be responsible for providing technical support to our customers, ensuring prompt and effective resolution of their queries and concerns.Diagnose and resolve technical issues in a timely and efficient manner.Troubleshoot and resolve issues related to APIs and UI for SMS, WhatsApp, RCS.Ensure a seamless onboarding experience to set new customers up for success.Collaborate with cross-functional teams to resolve customer issues and ensure smooth operations.Document issues and troubleshooting steps clearly and effectively.Maintain a high standard of written and verbal communication while interacting with customers.Interface directly with customers to gather detailed information on technical issues and provide regular updates.Requirementsand qualificationsKnowledge of SMS, WhatsApp, RCS and API and related troubleshooting.Technical troubleshooting skills, with the ability to resolve client problems.Excellent communication skills, both written and verbal, to interact effectively with customers.Ability to work in a fast-paced, customer-facing environment in a 24/7 rotational shift environment, if required.Customer service experience, especially in a technical support role in CPaaSExpertise in the SMS and WhatsAppShould be holding a degree
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Technical Support Engineer
2 weeks ago
Kakinada, India JoulestoWatts Business Solutions Pvt Ltd Full timeCompany DescriptionJoulestoWatts Business Solutions, headquartered in Texas, USA, is a global leader in IT services and consulting, with over 5,500 professionals serving more than 300 clients across 8 countries. The company operates with over 20 innovative business models, delivering tailored, cutting-edge solutions across various industries. Known for its...
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Technical Support Engineer
2 weeks ago
Kakinada, India JoulestoWatts Business Solutions Pvt Ltd Full timeCompany DescriptionJoulestoWatts Business Solutions, headquartered in Texas, USA, is a global leader in IT services and consulting, with over 5,500 professionals serving more than 300 clients across 8 countries. The company operates with over 20 innovative business models, delivering tailored, cutting-edge solutions across various industries. Known for its...
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US Engineering Recruiter
4 weeks ago
Kakinada, India Tek Support Full timeUS Engineering RecruiterLocation: Gachibowli, HyderabadExperience: 3 - 6 YearsJob Summary:We are looking for a dynamic and experienced US Engineering Recruiter to join our growing team in Gachibowli, Hyderabad. The ideal candidate will have a strong background in recruiting for engineering roles across domains such as Semiconductor, Embedded Systems,...
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Global Technical Support Specialist
7 days ago
kakinada, India beBeeTechnical Full timeWe are seeking highly skilled Technical Support Engineers to provide global support for SaaS products, enterprise applications, and IT systems.This is an ideal opportunity for professionals who excel at troubleshooting, customer interaction, application support, and technical analysis across L1 and L2 environments.Engagement DetailsType: Independent...
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Technical Desktop Support Specialist
3 days ago
kakinada, India beBeeDesktopEngineering Full timeJob DescriptionWe are currently seeking a Desktop Engineering Support professional to investigate complex desktop issues and implement solutions that boost user productivity.Troubleshoot desktop-related problems efficiently using advanced diagnostic techniques and root cause analysis methods.Leverage in-depth knowledge of the Desktop Experience (DEX)...
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Customer Service Representative
6 days ago
Kakinada, India ARDEM Data Services Full timeOverview:ARDEM is seeking a Customer Service Representative with strong technical understanding to support customer inquiries, process orders, and manage service tickets through Zendesk.Key Responsibilities:Handle customer queries through Zendesk and provide timely, accurate responses.Review engineering drawings, layouts, and specifications to process...
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Technical Workflow Engineer
7 days ago
kakinada, India beBeeTechnical Full timeJob OverviewThis role is centered around providing technical support and guidance to customers, working closely with the company's CDP platform and supporting components.Key Responsibilities:Implement data pipelines and integrations using the Uniphore CDP platform.Collaborate with Solution Architects and Engineers to deliver complex customer use cases.Act as...
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Technical Support Specialist
7 days ago
kakinada, India beBeeTechnical Full timeTechnical Support SpecialistThe role of a Technical Support Specialist revolves around providing expert assistance to users via multiple communication channels. This individual will be responsible for troubleshooting and resolving technical issues, ensuring timely and efficient support delivery.Troubleshoot and resolve technical issues via phone, email,...
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High-Performance Technical Support Specialist
16 hours ago
kakinada, India beBeeSupport Full timeTechnical Support EngineerWe're champions for businesses, dedicated to delivering innovative financial services solutions that accelerate cash flow and provide a better understanding of finances.We believe in a level playing field where all businesses benefit from access to smarter payments and financial services. Our team is building the tools to make this...
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Technical Support Specialist
17 hours ago
kakinada, India beBeeSupport Full timeWe're seeking a skilled IT professional to fill the role of Technical Support Specialist. This position involves providing exceptional technical assistance to users via various channels, ensuring seamless support and excellent customer experience.Job Responsibilities:Respond to user inquiries and resolve incidents in a timely and professional manner.Monitor...