Advanced Technical Support Specialist

2 days ago


alappuzha, India beBeeExpert Full time

Job TitleAs a Senior Technical Support Engineer, you will be responsible for providing advanced support and product expertise to our largest customers.Key Responsibilities:Perform root cause analysis, debugging, and troubleshooting across multiple Atlassian productsParticipate in customer-facing calls communicating progress updates, action plans, and resolution detailsBe the customer champion by being the voice of the customer and assist global teammates in driving long-running tickets to resolutionRequirementsWe are looking for an experienced professional with the following qualifications:8+ years of experience in Java support, software services, and system administration for a large end-user communityExperience with operating systems (e.g. Linux, OS X, and Windows)Subject Matter Expertise in multiple Atlassian products including Synchrony, AWS, Azure, Tomcat, Apache, WebSphere, J Boss, and SQL databasesAbility to communicate complex technical details at an executive level and solve complex ticketsCoaching skills to train others on technical, soft skills, and behavioral interviewsBenefitsAtlassian offers a wide range of perks and benefits designed to support your well-being and career growth:Health and wellbeing resourcesVolunteer days to engage with your local communityFlexible work arrangements to balance work and lifeAbout UsAt Atlassian, we believe that every team can achieve great things when equipped with the right tools and mindset. Our solutions empower teams to collaborate effectively and deliver exceptional results.



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