**Technical Support Specialist**

1 week ago

alappuzha, India beBeeTechnical Full time

**Job Description:** As a technical specialist, you will be the primary point of contact for end-users via phone, chat, or self-service tickets. Your responsibilities include qualifying and opening tickets for remediation, triaging them to respective teams, and providing regular updates and follow-ups on tickets in the queue.**Key Responsibilities:** Qualify and open tickets for remediationTriage tickets to respective teamsProvide regular updates and follow-ups on tickets in the queue**Required Skills and Qualifications:** To succeed in this role, you must have excellent oral and written communication skills, as well as experience in remote support and troubleshooting. You should also be familiar with ITIL standards for infrastructure management.**Benefits and Opportunities:** In this position, you will develop your customer relationship skills, including email etiquette, and demonstrate a high level of communication and follow-up skills. You will also work in a dynamic environment where you can apply your technical knowledge to resolve complex issues.**Others:** Technical troubleshooting is an essential part of this position, and you should be flexible with rotational shifts.

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