Global Flight Booking and Customer Support Specialist

7 days ago

alwar, India beBeeCustomerSupport Full time

Job Title: Customer Service Representative Handle inbound/outbound calls and assist US-based customers with flight bookings, changes, and queries.Ensure excellent customer experience through clear communication and problem-solving.Maintain accurate records in CRM systems and follow company processes.Upsell ancillary services (baggage, seats, insurance, hotels) where applicable.Required Skills and QualificationsKey Skills:Strong proficiency in spoken and written English, with the ability to communicate clearly with international customers.Experience in Customer Service, Customer Support, or related roles.Skills in ensuring Customer Satisfaction and enhancing Customer Experience.Excellent communication and interpersonal skills.Ability to multitask and manage time effectively.Experience in the aviation or travel industry is a plus.Proficiency in using customer service software and tools.High school diploma or equivalent; a college degree preferred.What We OfferCompetitive salary with night-shift allowances.Permanent Work From Home opportunity.Attractive incentives on performance and upselling.Training and career growth opportunities.A chance to work with an international travel brand.Volantix Flights Pvt. Ltd. provides world-class flight booking and customer support services for international travelers. We are expanding our remote operations and are looking for talented individuals across India to join our virtual team.

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