End-User Support Expert

12 hours ago

bangalore, India beBeeSupport Full time

Job Title: End-User Support SpecialistWe are seeking an experienced End-User Support Specialist to lead end-user support operations and resolve escalated technical issues.This role will involve coordinating with OEMs and vendors to ensure quick issue resolution and smooth asset deployments.Key Responsibilities:Lead end-user support operations and resolve escalated technical issues.Coordinate with OEMs and vendors for issue resolution and deployment.Requirements:Bachelor's degree in Computer Science or related field.Minimum 7 years of experience in end-user support.Proven ability to lead and manage support teams.Preferred Qualifications:Experience working with Government/PSU/large-scale infrastructure projects.Certifications such as ITIL Foundation, Microsoft, Cisco CCNA, CompTIA A+ / N+.Skills:Expertise in OS troubleshooting, patching, hardening, email/domain/AV management.Hands-on hardware and basic networking expertise.Experience coordinating with OEMs/vendors, managing AMC/license renewals.Benefits:Competitive salary and benefits package.Ongoing training and development opportunities.

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