JAMF Consultant – End User Computing

2 weeks ago

bangalore, India ITC Infotech Full time

JAMF Consultant – End User ComputingLocation :Gurgaon / BangaloreMode: HybridKey ResponsibilitiesJAMF administration to provide MAC device management, user identify and endpoint protectionMicrosoft Intune device management and policy configurationMaintain Security compliance across our Global endpoint estate using JAMF / SCCM / MECM / AzureEnsure vulnerabilities are patched quickly and compliance levels are maintained Develop and implement best of breed vulnerability, security, Evergreen upgrade processes.Troubleshoot complex issues related to Windows group policy, MAC policy & security patches Troubleshoot complex issues with Laptop hardware, drivers and BIOS updates Analysis of log files and windows events to identify incidents and performance issues. Manage and Triage incidents with Service Delivery, IT Security and desktop support teams where relevant Escalate issues to our 3rd party vendors including Microsoft, Apple, Dell, 1E and Devicelock Work closely with GCC Engineering, GCC Packaging, Senior Technical Management, Product Owners and Project Managers to support technology across the Collaboration stackHelp deliver service improvements without unnecessary investment in new products by working smarter, provision of better tools and better use of existing product set To act as a Subject Matter Expert for macOS, Windows 10/11 and Evergreen across all EUC platforms (Laptop, PC, VDI) Adherence to Security Policy standards. Ensure operational requirements are matched in the delivery of services around standards and engineering, identifying when support arrangements may need to change in order to efficiently and effectively onboard new technology Maintain support documentation and issue tracking using Confluence and Jira. Publish and maintain hardware certification standardsOwn and keep all technical documentation up to date. Closely work with Techhub to provide up to date Knowledge Base support articles and provide scheduled upskilling sessions.Manage Product enhancement via Agile processes with Product ownerProvide Management reporting of end-to-end services via PowerBIEnsure the EUC estate meets all Audit requirements.Extensive technical experience covering the following:JAMF Administration on JAMF Pro / JAMF CloudMicrosoft Intune device management and policy configurationMicrosoft Autopilot maintenance and engineeringEnterprise level patching and vulnerability managementMicrosoft Endpoint Configuration Manager (System Centre Configuration Manager)Knowledge of build task sequence in SCCMEnterprise level Group Policy and Active Directory troubleshooting skillsAdvanced macOS and Windows 10/11 troubleshooting skillsBrowser support and Microsoft Edge enterprise mode configurationTroubleshooting and optimisation skills in an Enterprise environmentAdvanced understanding of Patch Management and Policy creation/implementation.Experience working in a compliance-driven environment.Office 365Ability to deliver custom solutions (via automation or other products) to address non-standard requirements or provide additional value.Strong understanding / experience of the following products/technologies: Remote access technologies and client troubleshooting – Pulse VPN, NetScaler, Zscaler Cloud Proxy Active Directory and Group Policy, Azure AD PKI infrastructure - Certificate Management and NDES

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