End User Support

Who We Are At Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The Role Design deploy and maintain windows Linux-based desktop environments for end-users Configure and manage desktop applications including office suites email clients web browsers and productivity tools Provide technical support to end-users for windows Linux desktop-related issues Collaborate with other IT teams to integrate windows Linux desktops with existing systems and infrastructure Develop and maintain documentation for Winodws Linux desktop configurations policies and procedures Evaluate new technologies and tools to improve the windows Linux desktop environment Implement security best practices to ensure the integrity and confidentiality of windows Linux desktop systems Troubleshoot hardware and software issues on Windows Linux desktops Monitor ticket queues prioritize incidents and requests and ensure timely resolution and fulfillment according to defined SLAs Maintain accurate records of all IT assets including hardware software licenses and peripherals Coordinate with security teams to deploy patches updates and security configurations to Linux endpoints in a timely manner At Kyndryl we value effective communication and collaboration skills When you recognise opportunities for business change you will have the ability to clearly and persuasively communicate complex technical and business concepts to both customers and team members You ll be the go-to person for problem-solving of customers business and technical issues You have a knack for effectively identifying and framing problems leading the collection of elements of information and integrating this information to produce timely and thoughtful decisions Your aim throughout is to improve the effectiveness efficiency and delivery of services through the use of technology and technical methods and methodologies Driving the design development integration delivery and evolution of highly scalable distributed software you will integrate with other layers and offerings You will provide deeper functionality and solutions to address customer needs You will work closely with software engineers architects product managers and partner teams to get high-quality products and features through the agile software development lifecycle Your continuous grooming of features user stories to estimate identify technical risks dependencies and clearly communicate them to project stakeholders will ensure the features are delivered with the right quality and within timeline You will maintain and drive the clearing of technical debt vulnerabilities and currency of the 3rd party components within the product As a Software Engineering Technical Specialist you will also coach and mentor engineers to design and implement highly available secure distributed software in a scalable architecture This is an opportunity to make a real impact and contribute to the success of Kyndryl s innovative software products Join us and become a key player in our team of software engineering experts Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career We have opportunities that you won t find anywhere else including hands-on experience learning opportunities and the chance to certify in all four major platforms Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector you can find your opportunity here Who You Are You re good at what you do and possess the required experience to prove it However equally as important - you have a growth mindset keen to drive your own personal and professional development You are customer-focused - someone who prioritizes customer success in their work And finally you re open and borderless - naturally inclusive in how you work with others Required Technical and Professional Expertise Bachelor s degree in computer science Information Technology or related field Minimum of 3 to 5 years of experience in windows Linux systems administration with a focus on desktop environments Basic scripting skills e g Bash Python PowerShell for automation and configuration management Excellent troubleshooting skills and the ability to diagnose and resolve desktop-related issues and Strong communication ability to interact effectively with end-users and technical teams Ability to work independently and collaboratively in a fast-paced environment Ticketing system experience e g ServiceNow Remedy Jira Familiarity with remote desktop protocols e g RGS RDP VNC Basis Experience with cloud platforms such as AWS Azure or Google Cloud Platform Willing to work in shifts environment e g US UK Being You Diversity is a whole lot more than what we look like or where we come from it s how we think and who we are We welcome people of all cultures backgrounds and experiences But we re not doing it single-handily Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work individually and collectively and support the activation of our equitable culture That s the Kyndryl Way What You Can Expect With state-of-the-art resources and Fortune 100 clients every day is an opportunity to innovate build new capabilities new relationships new processes and new value Kyndryl cares about your well-being and prides itself on offering benefits that give you choice reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey Our employee learning programs give you access to the best learning in the industry to receive certifications including Microsoft Google Amazon Skillsoft and many more Through our company-wide volunteering and giving platform you can donate start fundraisers volunteer and search over 2 million non-profit organizations At Kyndryl we invest heavily in you we want you to succeed so that together we will all succeed Get Referred If you know someone that works at Kyndryl when asked How Did You Hear About Us during the application process select Employee Referral and enter your contact s Kyndryl email address