TCS Hiring for Service Desk Solution Architect_PAN India
17 hours ago
Job Title: Service Desk Solution Architect_PAN IndiaLocation: PAN IndiaExperience: 12 to 18 YearsJob Description:Required Qualifications:Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.12+ years of experience in ITSM or enterprise IT architecture, with 3+ years in a solution architect role.Strong experience with ITSM platforms like ServiceNow, BMC, or Ivanti.Strong experience with Contact center platforms like Genesys Cloud CX, Five9, Nice CX etcPreferred Skills & Certifications:ITIL v4 Certification (Foundation or higher).ServiceNow Certified System Administrator / Architect.Knowledge of scripting (JavaScript, PowerShell), APIs, and integration frameworks.Strong analytical, communication, and documentation skills.Knowledge & experience on deployment of Agentic AI use cases for ITSM, Contact Centre, DeX solutionsKey Responsibilities:Solution Architecture & DesignDesign and document service desk architectures, including workflows, integrations, and data models.Define technical standards and ensure alignment with enterprise architecture.Evaluate and recommend ITSM tools and technologies (e.g., ServiceNow, BMC Remedy, Freshservice). Platform ExpertiseLead the configuration and customization of ITSM platforms.Design and implement modules such as Incident, Request, Problem, Change, and Knowledge Management.Integrate service desk systems with monitoring tools, CMDB, identity providers, and other enterprise systems. Innovation & OptimizationIdentify opportunities for automation, AI/ML integration, and self-service enhancements.Collaborate with AI and automation teams to implement chatbots, virtual agents, and predictive analytics.Drive continuous improvement through performance analysis and user feedback. Stakeholder CollaborationWork closely with business analysts, service owners, and IT operations teams to gather requirements.Translate business needs into technical solutions and ensure stakeholder alignment.Provide architectural guidance during project planning and implementation. Governance & ComplianceEnsure solutions comply with security, privacy, and regulatory requirements.Maintain architectural documentation and participate in design reviews.Support audits and risk assessments related to service desk systems.Kind Regards,Priyankha M
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bangalore, India Tata Consultancy Services Full timeJob Title: Service Desk Solution Architect_PAN India Location: PAN India Experience: 12 to 18 Years Job Description: Required Qualifications: Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field. 12+ years of experience in ITSM or enterprise IT architecture, with 3+ years in a solution architect role. Strong...
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bangalore, India Tata Consultancy Services Full timeJob Title: Google Cloud Architect_PAN IndiaLocation: PAN IndiaExperience: 7 to 15 YearsJob Description:Key Responsibilities:Architect and lead the migration of enterprise applications and workloads to GCP.Design secure, scalable, and cost-effective cloud solutions aligned with business goals.Conduct cloud readiness assessments and develop detailed migration...
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bangalore, India Tata Consultancy Services Full timeJob Title: Head of Service Desk AI Transformation_PAN India Location: PAN India Experience: 15 to 20 Years Job Description: Required Qualifications: Bachelor’s or Master’s degree in Computer Science, Data Science, or a related field. 15+ years of experience in IT service desk, with 3–5 years in AI/automation leadership. Proven track record of...
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bangalore, India Tata Consultancy Services Full timeJob Title: Head of Service Desk AI Transformation_PAN IndiaLocation: PAN IndiaExperience: 15 to 20 YearsJob Description:Required Qualifications:Bachelor’s or Master’s degree in Computer Science, Data Science, or a related field.15+ years of experience in IT service desk, with 3–5 years in AI/automation leadership.Proven track record of implementing AI...
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TCS Virtual Opportunity for Service desk agent
17 hours ago
bangalore, India Tata Consultancy Services Full timeTCS Virtual Opportunity for Service desk agentGreetings from TCS!!!Position: Service desk agentKeywords-ITIL processes, windows 10, MS Office applications and Operating Systems troubleshooting Team Lead, customer engagement, Windows 10, Intune, SCCM, ITIL service deliveryExperience: 3 to 7 years Location: ChennaiJob DescriptionMust-HaveMinimum 5 mandate...
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TCS Virtual Opportunity for Service desk agent
5 hours ago
bangalore, India Tata Consultancy Services Full timeTCS Virtual Opportunity for Service desk agent Greetings from TCS!! ! Position: Service desk agent Keywords -ITIL processes, windows 10, MS Office applications and Operating Systems troubleshooting Team Lead, customer engagement, Windows 10, Intune, SCCM, ITIL service delivery Experience: 3 to 7 years Location: Chennai Job Description Must-Have Minimum 5...
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Service Desk
4 weeks ago
bangalore, India Tata Consultancy Services Full timeTCS is conducting Face to Face interview for Service Desk for Bangalore Location Position Title: Service Desk Location: Bangalore Job Experience: 4 to 6 Years Interview Mode: Face to Face Interview Date: 8th November 2025 Job Type: Full-time Venue: TATA Consultancy Services, L-Centre, Plot No.78, 79 & 83,EPIP Industrial Area, Whitefield, Bangalore - Must...
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Digital Workplace Architect
1 week ago
bangalore, India Tata Consultancy Services Full timeGreetings from TCS!!! Dear Candidate, TCS is hiring for Digital Workplace Architect / Workplace Architect Skills required: Digital Workplace, Presales, End User Computing, Service Desk Desired Experience Range: 8 to 15 years Preferred/Current Location: Pan India Job Description: Experience in the areas of Infrastructure services and management Should have...
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Walk-In-Drive: (Service Desk) - Bangalore)
2 weeks ago
bangalore, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. What we are looking for Role: Walk-In-Drive (Service Desk) Experience Range: 3 – 8 Years Location: Bangalore ( Crescent Prestige Shantiniketan, Sadaramanagala South Taluk,...
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bangalore, India Tata Consultancy Services Full timeMega Walk-In Drive TCS Bengaluru is Hiring for India BenefitsJob Title: India BenefitsDate : November 15th 2025Timings : 10:00 AM – 12:30 PMVenue : Think Campus, 42-P - 45-P, Hosur Rd, Electronic City Phase II, Electronic City, Bengaluru, Karnataka , BengaluruShift: Should be comfortable with Night Shift & 24x7 Rotational Support. Work from Office...
