TCS Hiring for Head of Service Desk AI Transformation_PAN India
11 hours ago
Job Title: Head of Service Desk AI Transformation_PAN IndiaLocation: PAN IndiaExperience: 15 to 20 YearsJob Description:Required Qualifications:Bachelor’s or Master’s degree in Computer Science, Data Science, or a related field.15+ years of experience in IT service desk, with 3–5 years in AI/automation leadership.Proven track record of implementing AI solutions in enterprise environments.Preferred Skills & Certifications:Certifications in ITIL v4, AI/ML, DevOps, Python, NodeJS etc.Hands-on experience with ServiceNow, Microsoft Power Platform, Genesys Cloud CX or similar tools.Strong understanding of AI ethics, governance, and Data Security/Legal contracts management.Excellent leadership, communication, and stakeholder engagement skills.Knowledge & experience on deployment of Agentic AI use cases for ITSM, Contact Centre, DeX solutions Key Responsibilities:Strategy & Vision:Define and execute the AI transformation roadmap for the service desk.Identify opportunities for AI-driven improvements in incident resolution, request fulfillment, and user engagement.Collaborate with IT and business leaders to align AI initiatives with organizational goals. Technology ImplementationLead the deployment of AI tools such as chatbots, virtual agents, NLP engines, and intelligent automation platforms.Integrate AI capabilities into ITSM platforms (e.g., ServiceNow Virtual Agent, Microsoft Copilot).Ensure robust data pipelines and model training processes for AI/ML systems. Process InnovationRedesign service desk workflows to incorporate AI and automation.Drive shift-left strategies using AI to empower self-service and reduce ticket volumes.Implement predictive analytics for proactive incident and problem management. Team Leadership & Change ManagementBuild and lead a cross-functional team of AI engineers, data scientists, and service desk professionals.Promote a culture of innovation, experimentation, and continuous learning.Manage change across the organization, ensuring smooth adoption of AI solutions. Performance & GovernanceDefine KPIs to measure AI impact (e.g., resolution time reduction, user satisfaction, automation rate).Ensure compliance with data privacy, security, and ethical AI standards.Report progress and insights to executive leadership.Kind Regards,Priyankha M
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bangalore, India Tata Consultancy Services Full timeJob Title: Head of Service Desk AI Transformation_PAN India Location: PAN India Experience: 15 to 20 Years Job Description: Required Qualifications: Bachelor’s or Master’s degree in Computer Science, Data Science, or a related field. 15+ years of experience in IT service desk, with 3–5 years in AI/automation leadership. Proven track record of...
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bangalore, India Tata Consultancy Services Full timeJob Title: Service Desk Solution Architect_PAN India Location: PAN India Experience: 12 to 18 Years Job Description: Required Qualifications: Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field. 12+ years of experience in ITSM or enterprise IT architecture, with 3+ years in a solution architect role. Strong...
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bangalore, India Tata Consultancy Services Full timeJob Title: Service Desk Solution Architect_PAN IndiaLocation: PAN IndiaExperience: 12 to 18 YearsJob Description:Required Qualifications:Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.12+ years of experience in ITSM or enterprise IT architecture, with 3+ years in a solution architect role.Strong experience with...
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TCS Virtual Opportunity for Service desk agent
18 hours ago
bangalore, India Tata Consultancy Services Full timeTCS Virtual Opportunity for Service desk agentGreetings from TCS!!!Position: Service desk agentKeywords-ITIL processes, windows 10, MS Office applications and Operating Systems troubleshooting Team Lead, customer engagement, Windows 10, Intune, SCCM, ITIL service deliveryExperience: 3 to 7 years Location: ChennaiJob DescriptionMust-HaveMinimum 5 mandate...
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TCS Virtual Opportunity for Service desk agent
5 hours ago
bangalore, India Tata Consultancy Services Full timeTCS Virtual Opportunity for Service desk agent Greetings from TCS!! ! Position: Service desk agent Keywords -ITIL processes, windows 10, MS Office applications and Operating Systems troubleshooting Team Lead, customer engagement, Windows 10, Intune, SCCM, ITIL service delivery Experience: 3 to 7 years Location: Chennai Job Description Must-Have Minimum 5...
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Service Desk
4 weeks ago
bangalore, India Tata Consultancy Services Full timeTCS is conducting Face to Face interview for Service Desk for Bangalore Location Position Title: Service Desk Location: Bangalore Job Experience: 4 to 6 Years Interview Mode: Face to Face Interview Date: 8th November 2025 Job Type: Full-time Venue: TATA Consultancy Services, L-Centre, Plot No.78, 79 & 83,EPIP Industrial Area, Whitefield, Bangalore - Must...
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Head of Engineering
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bangalore, India Flock AI Full timeHead Engineering – Remote (India) Work Hours: Flexible - Late Evening IST (to align with global teams) Start Date: Immediate Joiners Preferred Company: FlockShop.ai About FlockShop.ai FlockShop.ai is redefining the future of community-driven and AI-powered commerce. Imagine a world where shopping becomes social, interactive, and visually intelligent...
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Head of Engineering
2 weeks ago
bangalore, India Flock AI Full timeHead Engineering – Remote (India) Work Hours: Flexible - Late Evening IST (to align with global teams) Start Date: Immediate Joiners Preferred Company: FlockShop.ai About FlockShop.ai FlockShop.ai is redefining the future of community-driven and AI-powered commerce. Imagine a world where shopping becomes social, interactive, and visually intelligent...
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Head of Engineering
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bangalore, India Flock AI Full timeHead Engineering – Remote (India)Work Hours: Flexible - Late Evening IST (to align with global teams)Start Date: Immediate Joiners PreferredCompany: FlockShop.aiAbout FlockShop.aiFlockShop.ai is redefining the future of community-driven and AI-powered commerce. Imagine a world where shopping becomes social, interactive, and visually intelligent powered by...
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Walk-In-Drive: (Service Desk) - Bangalore)
2 weeks ago
bangalore, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. What we are looking for Role: Walk-In-Drive (Service Desk) Experience Range: 3 – 8 Years Location: Bangalore ( Crescent Prestige Shantiniketan, Sadaramanagala South Taluk,...
