TCS Virtual Opportunity for Service desk agent
5 hours ago
TCS Virtual Opportunity for Service desk agent Greetings from TCS Position: Service desk agent Keywords -ITIL processes, windows 10, MS Office applications and Operating Systems troubleshooting Team Lead, customer engagement, Windows 10, Intune, SCCM, ITIL service delivery Experience: 3 to 7 years Location: Chennai Job Description Must-Have Minimum 5 mandate details are mandate with two or 3 liners Answers and responds to inbound calls or electronic requests from end-users Monitor the IT Service Desk mailbox and call queue, responding to queries as appropriate in a timely and efficient manner. Assist with various other admin duties such as the creation of new user accounts as required. Ensure that all customer requests are recorded accurately and with a high level of detail using the Service Desk call logging software. All actions undertaken to resolve or escalate these requests will also be recorded accordingly. Applies skills to resolve all technical trouble tickets at the service desk before referring to technical support. This includes explaining complex technical issues to non-technical customers. Analyzes and resolves all application software or hardware incidents and requests from end-users Ensures to log and tracks incidents and requests from identification through resolution stages Follows up with reported complex incidents to ensure they are resolved, requests are filled, and the customer communication is complete Ensures accurate and necessary information is obtained by utilizing Templates when available Responsible for providing on-call support as needed Using remote access tools, detect, diagnose and where possible resolve a high level of 1st line customer issues and service requests remotely therefore reducing the requirement to travel to site and subsequently increase efficiency. Logs incidents and requests into appropriate categorization Ensures timely resolution or escalation of incidents, and promptly communicates on progress to end-user At all times, deal with customers and colleagues in a courteous, friendly and professional manner. This may include the diffusing of stressful situations where conflict and unreasonable demands from customers require diplomacy. To assist customers in making more effective use of desk-top systems, products and services. For all requests that cannot be resolved, provides an effective interface between customers and 2nd / 3rd line resolving teams. To use judgement to set priority for resolution, monitor progress and apply escalation procedures for problems not progressing satisfactorily. To interpret technical manuals and documentation to assist with the resolution of issues. To assist with the administration of computer hardware and software in support of the delivery of the agreed IT Service Installs and/or removes software, following agreed policies and procedures. Good-to-Have Minimum 2 mandate details are mandate with two or 3 liners Excellent interpersonal and communication skills, both written and verbal Ability to mediate by being patient, calm and sympathetic Ability to liaise with 3rd party technical support services Ability to work alone or as part of a team as appropriate Customer focused Qualification. *Only Full-Time Education would be considered. Kindly don't apply EX TCSers Thanks & Regards, Supriya Kashid Human Resource Team (TAG) Tata Consultancy Services
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TCS Virtual Opportunity for Service desk agent
18 hours ago
bangalore, India Tata Consultancy Services Full timeTCS Virtual Opportunity for Service desk agentGreetings from TCS!!!Position: Service desk agentKeywords-ITIL processes, windows 10, MS Office applications and Operating Systems troubleshooting Team Lead, customer engagement, Windows 10, Intune, SCCM, ITIL service deliveryExperience: 3 to 7 years Location: ChennaiJob DescriptionMust-HaveMinimum 5 mandate...
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bangalore, India Tata Consultancy Services Full timeJob Title: Head of Service Desk AI Transformation_PAN IndiaLocation: PAN IndiaExperience: 15 to 20 YearsJob Description:Required Qualifications:Bachelor’s or Master’s degree in Computer Science, Data Science, or a related field.15+ years of experience in IT service desk, with 3–5 years in AI/automation leadership.Proven track record of implementing AI...
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bangalore, India Tata Consultancy Services Full timeJob Title: Head of Service Desk AI Transformation_PAN India Location: PAN India Experience: 15 to 20 Years Job Description: Required Qualifications: Bachelor’s or Master’s degree in Computer Science, Data Science, or a related field. 15+ years of experience in IT service desk, with 3–5 years in AI/automation leadership. Proven track record of...
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bangalore, India Tata Consultancy Services Full timeJob Title: Service Desk Solution Architect_PAN IndiaLocation: PAN IndiaExperience: 12 to 18 YearsJob Description:Required Qualifications:Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.12+ years of experience in ITSM or enterprise IT architecture, with 3+ years in a solution architect role.Strong experience with...
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bangalore, India Tata Consultancy Services Full timeJob Title: Service Desk Solution Architect_PAN India Location: PAN India Experience: 12 to 18 Years Job Description: Required Qualifications: Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field. 12+ years of experience in ITSM or enterprise IT architecture, with 3+ years in a solution architect role. Strong...
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TCS Virtual Opportunity for ServiceNow Developer
13 hours ago
bangalore, India Tata Consultancy Services Full timeTCS Virtual Opportunity for ServiceNow DeveloperGreetings from TCS!!!Position: ServiceNow DeveloperKeywords- Experience: 6 to 10 years Location: Bangalore, Hyderabad.Job Description5+ years of experience working with ITSM solutions in an enterprise environment3+ years of ServiceNow developer experience/ development / implementationExperience with creating...
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TCS Virtual Opportunity for ServiceNow Developer
4 hours ago
bangalore, India Tata Consultancy Services Full timeTCS Virtual Opportunity for ServiceNow Developer Greetings from TCS!! ! Position: ServiceNow Developer Keywords - Experience: 6 to 10 years Location: Bangalore, Hyderabad. Job Description 5+ years of experience working with ITSM solutions in an enterprise environment 3+ years of ServiceNow developer experience/ development / implementation Experience with...
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bangalore, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. What we are looking for Role: Service Desk Agent Experience Range: 3 – 8 Years Location: Bengaluru Interview: Walkin Venue: Bengaluru -Crescent Prestige Shantiniketan,...
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bangalore, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. What we are looking for Role: Service Desk Agent Experience Range: 3 – 8 Years Location: Bengaluru Interview: Walkin 29th Nov 25 Venue: Bengaluru -Crescent Prestige...
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bangalore, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. What we are looking for Role: Service Desk Agent Experience Range: 3 – 8 Years Location: Bengaluru Interview: Walkin 29th Nov 25 Venue: Bengaluru -Crescent Prestige...
