Dispute Resolution Specialist

6 days ago

dombivli, India beBeeChargeback Full time

Dispute Resolution SpecialistWe are seeking a highly experienced dispute resolution specialist to join our team.This is an exceptional opportunity for a subject matter expert in Mastercard processes to take on a leadership role and contribute to the success of our organization.Key Responsibilities:Tackle a variety of customer scenarios and take action to resolve issues and inquiries following Mastercard rules and guidelines and Regulation Z compliance.Assist junior agents on the team with questions and complex scenarios, providing guidance and support to ensure successful outcomes.Stay up-to-date with the latest Mastercard network guidelines and chargeback procedures, understanding current guideline updates and chargeback codes.Maintain expertise in US Regulation Z compliance, ensuring all actions align with regulatory requirements.Requirements:5+ years of experience: Resolving credit card disputes and chargebacks under Mastercard network guidelines.Strong expertise: US Regulation Z compliance.Strong knowledge: Mastercard network guidelines and chargeback procedures, including chargeback codes and current guideline updates.Benefits:As a valued member of our team, you will have access to ongoing training and development opportunities, allowing you to grow and advance your career. You will also be part of a dynamic and supportive work environment, where collaboration and teamwork are encouraged.

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