Vacation Rental Guest Experience Expert

4 days ago

dombivli, India beBeeCustomerService Full time

Guest Experience SpecialistWe are seeking a skilled and experienced Guest Experience Specialist to support our short-term vacation rental company.The ideal candidate will be responsible for delivering exceptional guest experiences through effective communication, problem-solving, and proactive issue resolution.Process refund requests and resolve billing discrepancies in accordance with company policies.Handle guest inquiries, concerns, complaints, and disputes with empathy, professionalism, and active listening.Provide recommendations for local attractions, dining, and experiences to enhance guest satisfaction.Identify opportunities to improve reservation processes and guest experience.Ensure full compliance with company policies and procedures.Key competencies include fluent spoken English, strong communication skills, experience using reservation software and PMS tools, and excellent organizational and multitasking abilities.Qualifications and experience include at least one year of customer service experience, proficiency in Microsoft Office, and the ability to quickly learn and adapt to new software and tools.What We Offer:Opportunities for career growth and professional development.A dynamic and supportive work environment.A competitive salary and benefits package.

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