Cyber Service Delivery Specialist

1 week ago

kozhikode, India beBeeCyber Full time

Service Delivery Manager Job DescriptionWe are seeking a highly skilled Service Delivery Manager to oversee the delivery of exceptional service assurance and liaise with internal technical staff on behalf of our clients.This role is focused on delivering SOC services for our customers, and experience with SOC, SIEM, and understanding of Cyber security is crucial for success in this position. The successful candidate will have a good balance between customer service, technical knowledge, and experience dealing with C-level executives.Key Responsibilities:Preparing and presenting client operational reporting at monthly meetingsClient SLAs and Reporting (including driving enhancements)Ensure L1 and L2 analysts are meeting SLA and following proceduresGreat report writing skillsOnboarding of new ClientsContinuously improve operations and client engagementContinual Service Improvement Plans (CSIP) for client patchDevelop a deep understanding of the client's business including orchestration of strategic business planning, roadmaps, and workshopsRisk and Issue ManagementProblem ManagementScope ManagementChange ManagementMajor incident managementRequired Skills and QualificationsThe ideal candidate will possess:A minimum of 5 years' work experience in Service ManagementExperience in delivering Cyber of SOC (Security Operation Centre) services is very importantExperienced working in an MSP environmentITIL Service Management accreditationProven experience with Incident responseStrong working knowledge of ITSM service delivery conceptsDemonstrated ability to position and present at a C-suite levelDemonstrated ability to lead and collaborate with a multi-disciplined teamDemonstrated skills in time managementStrategic thinking with a get-up-and-go attitudeA willingness to work and adapt to a fast-growing & changing environmentSelf-sufficiency and a high degree of autonomyAbility to work within a team and achieve results through othersAbility to influence external & internal stakeholders as part of a continuous improvement life cycle for customersCandidates with commercial experience and exposure to Presales or Solutions Architecture in areas such as IT, cloud, Networking & Cyber Security would be desirable. Industry-based technical certifications (e.g., Cisco, Fortinet, Palo Alto, CrowdStrike, Rapid7, NetSkope Etc.) are also preferred.This role requires a unique blend of technical expertise, leadership skills, and business acumen to deliver exceptional results and drive growth in a fast-paced and dynamic environment.

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