Senior IT Service Delivery Specialist

2 weeks ago

kozhikode, India beBeeITService Full time

Job OverviewWe are seeking an exceptional ITSM professional to join our team.The ideal candidate will possess excellent problem-solving, communication, and stakeholder management skills.Key Responsibilities:Configure, customize, and maintain incident, problem, change, asset, and service catalog modules.Implement automation workflows, SLAs, and integrations with other enterprise tools.Process Optimization & GovernanceDesign and refine ITIL-aligned processes for improved efficiency and effectiveness.Ensure compliance, consistency, and continuous improvement across service management operations.Stakeholder EngagementCollaborate with service desk, infrastructure, and application teams to deliver scalable solutions.Provide training and support to end-users and internal teams on platform usage and enhancements.Reporting & InsightsDevelop dashboards and reports to track KPIs, SLA adherence, and service performance.Analyze trends to identify improvement opportunities and reduce ticket resolution time.Innovation & IntegrationExplore and implement new features and third-party integrations to enhance platform capabilities.Support initiatives around self-service, knowledge management, and AI-driven support.

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