Customer Support Associate

14 hours ago

bangalore, India Norlox Solutions Pvt. Ltd. Full time

𝐉𝐨𝐛 𝐓𝐢𝐭𝐥𝐞: 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐀𝐬𝐬𝐨𝐜𝐢𝐚𝐭𝐞 (𝐍𝐢𝐠𝐡𝐭 𝐒𝐡𝐢𝐟𝐭)𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: 𝐌𝐚𝐧𝐢 𝐂𝐚𝐬𝐚𝐝𝐨𝐧𝐚, 𝐍𝐞𝐰 𝐓𝐨𝐰𝐧, 𝐊𝐨𝐥𝐤𝐚𝐭𝐚.𝐉𝐨𝐛 𝐓𝐲𝐩𝐞: 𝐅𝐮𝐥𝐥-𝐭𝐢𝐦𝐞 𝐃𝐫𝐨𝐩: 𝐏𝐨𝐢𝐧𝐭 𝐝𝐫𝐨𝐩 𝐚𝐯𝐚𝐢𝐥𝐚𝐛𝐥𝐞𝐒𝐚𝐥𝐚𝐫𝐲 𝐫𝐚𝐧𝐠𝐞: 𝟏𝟳,𝟎𝟎𝟎 – 𝟐𝟓,𝟎𝟎𝟎 𝐈𝐍𝐑𝐖𝐨𝐫𝐤 𝐃𝐚𝐲𝐬: 𝐌𝐨𝐧𝐝𝐚𝐲 𝐭𝐨 𝐅𝐫𝐢𝐝𝐚𝐲𝐒𝐡𝐢𝐟𝐭 𝐓𝐢𝐦𝐢𝐧𝐠: 𝐔𝐒 𝐬𝐡𝐢𝐟𝐭 (𝟖:𝟎𝟎 𝐏𝐌 – 𝟓:𝟎𝟎 𝐀𝐌)𝐍𝐮𝐦𝐛𝐞𝐫 𝐨𝐟 𝐕𝐚𝐜𝐚𝐧𝐜𝐢𝐞𝐬: 𝟏𝟎𝐉𝐨𝐛 𝐒𝐮𝐦𝐦𝐚𝐫𝐲:Norlox is looking for highly motivated Customer Support Associate to join our dynamic team. The ideal candidates will be responsible for assisting customers, resolving queries, and ensuring a seamless support experience. This role requires excellent communication skills, problem-solving abilities, and a candidate-centric approach.𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:·        Handle inbound and outbound support requests via calls and emails.·        Resolve customer queries efficiently and professionally.·        Maintain accurate records of candidate interactions and resolutions.·        Collaborate with internal teams to escalate and resolve complex issues.·        Ability to multitask and perform basic technical troubleshooting.·        Identify opportunities to improve the processes.𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬:·        Competitive salary.·        Growth opportunities within the company.·        Paid training and skill development programs.·        Supportive and collaborative work environment.Education: Diploma/Bachelor's DegreeExperience: Freshers can apply.

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