Manager, GBS

Job DescriptionThe Kraft Heinz Change Management Office (CMO), which sits within the Global Business Services (GBS) organization, strives to drive organizational and behavioral change, by owning the planning and execution of change management strategies and plans for projects throughout the organization. You are an ideal candidate if you are highly organized, have a solid track record of successfully leading the change management plans of global, complex programs, have strong communication skills, can work across multiple time zones and excel in a fast-paced environment with rapid change.Primary ResponsibilitiesManage change management efforts across multiple complex projects/programs simultaneouslyReport to Group Lead, GBS Global Change Management, share regular Change Management status and progress, and escalate project issues and risks as requiredLeverage the KraftHeinz Change Management Methodology (Make it REAL, Make it WORK, Make it LAST) to drive Change Management across our projects and integrate change management activities across the project lifecycle phases, including Change Management for Agile projectsPerform detailed Change Impact Assessments on projects in order to understand the impacted stakeholders, how they're impacted and when, as well as the recommended interventions by audiencePerform Stakeholder Analysis in order to determine how to effectively manage the key stakeholders who are impacted by the projectDevelop the Case for Change in order to define the key messaging required by audienceCreate detailed and proactive Communication Plans and develop strong project communicationsPartner with GBS Communication Specialist to ensure key project messaging is communicated appropriately leveraging the proper communication channels, branding/templates and timingProvide strategic insight into the development of training and deployment plansPresent Change Management status, issues and risks during regular project status meetings, as well as develop executive-level presentations to communicate change management-related progress to inform stakeholder decision-makingDevelop comprehensive Change Management Plans by project and effectively manage and execute against those plansPartner with Project Management team members to ensure that Change Management is built into overall Project Plans and timelinesManage training development, logistics and delivery plans for implementation of changesMeasure change sentiment and/or commitment by performing Change Readiness Assessments pre-go-live, as well as post go-live feedback surveys, and adjust Change Management Plans accordinglyGather Lessons Learned and share with Project and Change Management Teams in order to continue to adapt and improve our approaches each timeAct as a coach for Leaders in helping them fulfill the role of Change Sponsor on projectsQualificationsProven experience (min 4 years) in Organizational/Enterprise Change Management on a global scale; Change Management Education and/or Certification PreferredProven experience as a Change Manager and/or applying change management principles, methodologies and tools in a professional corporate environmentImpeccable verbal and written communication skillsFamiliarity with project management approaches, tools and phases of the project lifecycleEffective at building strong working relationships at all levels of the organization Excellent work ethic with the ability to meet deadlinesStrong presentation, interpersonal, analytical and critical thinking skills Exceptional problem-solving skills with demonstrated ability to structure complex problems, develop solutions and craft high quality presentationsProcess improvement skills with continuous improvement mindset, and demonstrated ability to optimize solutions based on feedback, insights and dataCompetent in dealing with ambiguity and possesses a solutions-oriented approachExcellent organizational skills with strong attention to detail and ability to manage change management efforts across multiple complex projects simultaneouslyFlexibility to adjust to new demands with a sense of urgency. Must have the ability to embrace a highly dynamic, fast-paced environment with rapid changeDemonstrated ability to collaborate with teams while maintaining focus on outcomes and/or removing barriersA team player with energy and enthusiasm to motivate and engage othersHighly proficient PC skills (specifically MS Excel, Word, PowerPoint, SharePoint and Outlook required)Experience applying Change Management within Food/Beverage Industry and/or Global Business Services (GBS) organizations is a bonusLocation(s)Ahmedabad - Venus Stratum GCCKraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.