Group Lead, GBS

6 hours ago

Ahmedabad, Gujarat, India Kraft Heinz Full time ₹ 12,00,000 - ₹ 36,00,000 per year

All Posting Locations: Ahmedabad, Gujarat, IN

Job Functions: Global Business Services

Date Published: September 24, 2025

Ref#: R-94049

ABOUT THE ROLE

Job Description

An experienced and strategic leader as the Group Lead, GBS – Strategy & Execution for our Global Business Services (GBS) department. He/she will play a critical role in driving the overall strategy, operations, and performance of the GBS organization. As a trusted advisor to the Head of GBS, this individual will provide leadership, guidance, and support to ensure the effective execution of GBS mission and objectives. This role will also be responsible for building the strategy for Landlord teams in our GCC's and align with the business functions on the ways of working and partnership with GBS.

  1. Strategic Planning and Execution: Collaborate with the Head of GBS to develop and implement the department's strategic plan, aligning with the company's overall business objectives. Using the OKR framework. Establishes the 1Y and 3Y planning routines.
  2. Management System: Oversee the GBS overall management routine in line with KHMS. Responsible for all GBS wide management routines like Monthly MPR, Quarterly OKR review, Stakeholder Reviews, Finance MPR, Business Value KPI tracking etc;
  3. Supplier Performance Management: Ensures the right contractual governance is in place across GBS and the SLAs, Credits and D&Os are being tracked across key supplier contracts.
  4. Target Setting and Management. Responsible for yearly MBO setting across GBS and the management routine to track and monitor MBOs.
  5. Project Management: Lead and coordinate cross-functional GBS wide support projects and initiatives, monitoring performance through KPIs and dashboards, driving results and ensuring timely completion.
  6. Landlord Model governance. Establishes and manages the Landlord model governance
  7. GBS Communication Strategy & Implementation
  8. GBS Branding internally – OKR socialization & internal brand build up

Bachelors Degree in Business or related field

Experience in a strategic planning or business operations role, with a focus on developing and implementing departmental or organizational strategies

Proven experience in managing cross-functional projects and initiatives, with a track record of driving results and meeting deadlines

Experience in stakeholder engagement, with the ability to communicate effectively with senior leaders, teams, and external partners

Experience with management systems and routines, including OKR framework, MPR, and KPI tracking

Experience in supplier performance management, contract governance, and SLA management

Experience in project management, with a focus on driving results and ensuring timely completion

Experience in a GBS or shared services environment

Familiarity with Kraft Heinz's management systems and routines (KHMS)

Experience with branding and internal communications

Location(s)

Ahmedabad – Venus Stratum GCC

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.

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