Escalation Manager

7 days ago


tamil nadu, India Movate Full time

Role: Escalation ManagerLocation Chennai(Perungalathur- WFO only )Scope of WorkAttention on Top 200 customers. Review the cases from Top200 customers and ensure that backlog management guidelines are being adhered on these casesMonitor Escalation prediction engine. Take necessary actions by advising the case owners on the technical approach and way forward plans.Monitor the cases for Scale of Impact and ensure that Incidents are triggered timely.Ensure necessary resources are engaged on the cases pre-incidents i.e., before the SME is engaged on the Incident.Provide insights (Daily,Weekly, Monthly) on the escalation patterns and effective course of actions to mitigate the patterns that are impactful.Assist with RCAs by providing better insights on the Exec escalations.Coordinate with the project managers to ensure that the learning out of the RCA are passed on to the team and negate the recurrence.Manage a team of Engineers dedicated to handle the escalated cases (FE - Escalations) to ensure the investigations on these cases are not further delayed. ( This can be implemented as phase 2 i.e., once 1 to 7 are being driven seamlessly for atleast 2 quarters)Qualification for Escalation ManagerCandidate should have spent 2 years or above working with Palo Alto firewall SupportShould be well versed with Palo Alto ProcessesUnderstanding of Exterprise Customer base, SLA, KPIs and Types of accountsShould have worked as a Technical lead for a period of 1 yearWould be an advantage if the Candidate has handled a batch of New hire trainings


  • Escalation Manager

    5 days ago


    tamil nadu, India Movate Full time

    Role: Escalation Manager Location Chennai(Perungalathur- WFO only ) Scope of Work Attention on Top 200 customers. Review the cases from Top200 customers and ensure that backlog management guidelines are being adhered on these cases Monitor Escalation prediction engine. Take necessary actions by advising the case owners on the technical approach and way...

  • Escalation Manager

    3 weeks ago


    Chennai, Tamil Nadu, India, Tamil Nadu Movate Full time

    Role: Escalation ManagerLocation Chennai(Perungalathur- WFO only )Scope of WorkAttention on Top 200 customers. Review the cases from Top200 customers and ensure that backlog management guidelines are being adhered on these casesMonitor Escalation prediction engine. Take necessary actions by advising the case owners on the technical approach and way forward...


  • Chennai, Tamil Nadu, India Revolut Full time

    **About Revolut** People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 65+ million customers get more from their money every day. As we continue...


  • Chennai, Tamil Nadu, India Standard Chartered Full time

    Job Summary Strategy Daily managing of the litigation cases Speaking with empanelled law firms regularly Business Retail Banking Processes Daily managing of the litigation cases Speaking with empanelled law firms regularly Maintaining the tracker which must showcase the litigations in favour or against the Bank Product and process knowledge to handle...


  • Chennai, Tamil Nadu, India, Tamil Nadu Straive Full time

    Job Description: We are hiring a Payment Escalations executive with expertise in managing and resolving payment-related issues, overseeing failure payments, and ensuring efficient assignment tracking. This role involves leading a team, investigating complex payment discrepancies, and collaborating with internal and external stakeholders to drive timely...


  • Chennai, Tamil Nadu, India Bifold Dynamix Full time

    **Job Title**: Customer Care Executive (Escalation calls and mails Handling) **Key Responsibilities**: - Handle escalated customer inquiries and complaints with professionalism and efficiency. - Investigate and resolve complex customer issues in a timely manner to ensure customer satisfaction. - Provide guidance and support to junior customer care...

  • Site Manager

    4 days ago


    tamil nadu, India HungerBox Full time

    Location: CHENNAI, BANGALORE, HYDERABAD Experience: 0-2 years Roles and Responsibilities: Managing and monitoring daily cafeteria activities, including but not limited to food and beverage service. Product offering and addressing queries related to Hunger Box product . Recognizing client needs and ensuring that they are met with the assistance of...

  • Site Manager

    5 days ago


    tamil nadu, India HungerBox Full time

    Location: CHENNAI, BANGALORE, HYDERABADExperience: 0-2 yearsRoles and Responsibilities:Managing and monitoring daily cafeteria activities, including but not limited to food and beverage service.Product offering and addressing queries related to Hunger Box product .Recognizing client needs and ensuring that they are met with the assistance of city/central...


  • tamil nadu, India Karix Full time

    About the Role: Responsible to manage, oversee, and address technical needs for clients / customers along with promoting a positive vision for the organization. Location: Chennai What you'll be Responsible for? Managing the existing key accounts Investigate and solve complex and long overdue problems faced by customer and forwarded by the customer support...

  • Store Manager

    3 weeks ago


    Tamil Nadu, India airtel Full time

    Job Position: Store Manager Location - Chennai & ROTN Roles & Responsibilities • Drive store operations in line with SOPs: Cash handling, Stock management, VM, Audits & Compliance. • Deliver profitability through sales conversions, upselling & expenses control. • Track KPIs, MIS and ensure timely reporting. • Manage & motivate outsourced staff...