Escalation Manager

Job Description: We are hiring a Payment Escalations executive with expertise in managing and resolving payment-related issues, overseeing failure payments, and ensuring efficient assignment tracking. This role involves leading a team, investigating complex payment discrepancies, and collaborating with internal and external stakeholders to drive timely...

Job Description: We are hiring a Risk Escalations Analyst with expertise in identifying, investigating, and resolving risk-related escalations. The ideal candidate will have hands-on experience in fraud detection, compliance monitoring, and dispute resolution, ensuring timely risk mitigation and adherence to regulatory frameworks. Key Responsibilities ●...

Receive technical queries from field through I. Technical Support Request (TSR), II. Mails (when GTAC is down/not operational) III. Incoming calls (after TSR is submitted). - Track open/ageing concerns daily for early closure. - Update the TSRs status in TSR tracking sheet located in SharePoint daily until RO is invoiced. - Try to respond to all incoming...

Hi,We are hiring for a Deputy Manager Quality role for Chennai location.Key tasks and responsibilitiesRole- Deputy Manager QualityQuality Assurance & Control OversightSupervise QA/QC teams(Fincrime) and ensure adherence to quality standards.Monitor production processes and implement quality checks at various stages and implement relevant sampling...

About the Role: Responsible to manage, oversee, and address technical needs for clients / customers along with promoting a positive vision for the organization.Location: ChennaiWhat you'll be Responsible for?Managing the existing key accountsInvestigate and solve complex and long overdue problems faced by customer and forwarded by the customer support...

We are hiring for a Manager Mortgage Underwriting. Please find the below Key tasks and responsibilities for the same:Key Responsibilities.Underwriting Leadership- Oversee daily operations of the underwriting team, ensuring timely and accurate decisions on loan files.- Manage underwriting for FHA, VA, USDA, Fannie Mae, Freddie Mac, and jumbo loan products.-...

Role SummaryUnderstand the customer process & success fully Transition the same to the outsourcedClearly define a project's objectives, scope & deliverablesEstimate and plan personnel, equipment and financial resourcesDevelop meaningful and workable project plansHandle conflict and change management effectivelyIdentify, communicate and manage the risks...

Journal Project Manager with over 2 to 5 years of publishing industry experience—especially supporting client platforms—has diverse responsibilities focused on project delivery, client interaction, production workflow, and quality management.Location: Chennai/PondicherryImmediate Joiners will be given priorityKey ResponsibilitiesCoordinate end-to-end...

Role Overview:The Manager will lead and manage 24x7 cybersecurity and SOC operations, ensuring round-the-clock protection of the organization's critical infrastructure. This role demands deep expertise in network security, threat detection, and incident response, while also managing a team working in rotational shifts.Proffered: Immediate or 10-15 days...

BackgroundPFSI Solutions Pvt Ltd (Positka) is a Singapore based boutique consulting firm with blue chip multinational clients.Positka provides results focused high value support to clients in the functional areas of Cybersecurity, ITConsulting, Technology Delivery, Analytics and Business Transformation services.Positka is seeking experienced individuals who...