Customer Care Executive
1 week ago
**Job Title**: Customer Care Executive (Escalation calls and mails Handling)
**Key Responsibilities**:
- Handle escalated customer inquiries and complaints with professionalism and efficiency.
- Investigate and resolve complex customer issues in a timely manner to ensure customer satisfaction.
- Provide guidance and support to junior customer care representatives in resolving escalated cases.
- Collaborate with other departments to address recurring customer concerns and implement solutions.
- Maintain accurate records of customer interactions and escalations for future reference and analysis.
**Requirements**:
- Bachelor's degree or equivalent.
- Proficiency in English with fluency in Kannada.
- Minimum 2 years of experience in customer handling, with a focus on managing escalations.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Immediate joiners preferred.
Working Conditions:
- Salary: ₹20,000 to ₹22,000 per month
- Fixed shift: 9:00 AM to 6:00 PM
- Sunday fixed week-off
**Job Types**: Full-time, Permanent
**Salary**: ₹20,000.00 - ₹22,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Rotational shift
Ability to commute/relocate:
- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- Can you join immediately?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Escalation handling: 2 years (preferred)
**Language**:
- English (preferred)
- Kannada (preferred)
Work Location: In person
**Speak with the employer**
+91 8247248042
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