Customer Care Executive

3 days ago

Chennai Tamil Nadu, India Bifold Dynamix Full time

**Job Title**: Customer Care Executive (Escalation calls and mails Handling)

**Key Responsibilities**:

- Handle escalated customer inquiries and complaints with professionalism and efficiency.
- Investigate and resolve complex customer issues in a timely manner to ensure customer satisfaction.
- Provide guidance and support to junior customer care representatives in resolving escalated cases.
- Collaborate with other departments to address recurring customer concerns and implement solutions.
- Maintain accurate records of customer interactions and escalations for future reference and analysis.

**Requirements**:

- Bachelor's degree or equivalent.
- Proficiency in English with fluency in Kannada.
- Minimum 2 years of experience in customer handling, with a focus on managing escalations.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Immediate joiners preferred.

Working Conditions:

- Salary: ₹20,000 to ₹22,000 per month
- Fixed shift: 9:00 AM to 6:00 PM
- Sunday fixed week-off

**Job Types**: Full-time, Permanent

**Salary**: ₹20,000.00 - ₹22,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Rotational shift

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Can you join immediately?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Escalation handling: 2 years (preferred)

**Language**:

- English (preferred)
- Kannada (preferred)

Work Location: In person

**Speak with the employer**

+91 8247248042

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