Technical Customer Support Expert
1 day ago
Customer Support Specialist RoleWe are seeking an experienced technical support specialist to join our global team. This role involves working closely with engineers and managers to deliver exceptional customer service across a suite of software applications.Providing real-time assistance via chat and ticketing systems, ensuring timely, accurate, and empathetic responses.Using customer insights and data analysis to identify recurring issues, recommend improvements, and share actionable findings with internal teams.Collaborating with product and engineering teams to provide quantitative feedback on customer pain points, influencing product enhancements and reducing user friction.Contributing to knowledge base development, process automation, and ongoing improvement initiatives for a better support experience.Investigating system behavior, troubleshooting root causes, learning new technologies, and sharing technical insights with the wider team.This role offers exposure to modern software models, scalable support processes, and cross-functional work in a fast-paced global setup. You will also promote a strong team culture aligned with focus on operational excellence and customer satisfaction.Must have minimum 2+ years of experience in Technical/Application Support within SaaS, e-commerce, or enterprise software environments.Background in Computer Science or related fields is preferred.Solid understanding of B2B software products and customer lifecycle is required.Basic understanding of APIs, Webhooks, Postman, Insomnia, and ability to read code in Python or JavaScript is a plus.Ability to work in a 24×7×365 global support model with rotational shifts is essential.Strong communication and soft skills to interact with global clients are required.Key Qualifications:Minimum 2+ years of experience in Technical/Application Support.Background in Computer Science or related fields.Solid understanding of B2B software products and customer lifecycle.What We Offer:Exposure to modern software models.Scalable support processes.Cross-functional work in a fast-paced global setup.How to Apply:Please submit your resume and cover letter to apply for this position.
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Technical Customer Expert
2 weeks ago
ahmedabad, India beBeeCustomer Full timeAs a technical expert in customer relationships, you will be the primary point of contact for clients, working collaboratively with diverse teams to deliver results. You will work closely with our platform and supporting components to implement data pipelines and integrations, partner with solution architects and consultants to design and configure workflows...
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Technical Support Engineer
1 week ago
Ahmedabad, India comfidentil Full timeWe are looking for a Technical Support Engineer. The ideal candidate will be responsible for providing technical assistance and support to customers, troubleshooting software and hardware issues, and delivering excellent customer service on a daily basis. This is an on-site and night shift role at Ahmedabad. Work Timings- 6:30 PM to 3:30 AM IST / Rotational...
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Technical Support Engineer
6 days ago
Ahmedabad, India comfidentil Full timeWe are looking for a Technical Support Engineer. The ideal candidate will be responsible for providing technical assistance and support to customers, troubleshooting software and hardware issues, and delivering excellent customer service on a daily basis. This is an on-site and night shift role at Ahmedabad. Work Timings- 6:30 PM to 3:30 AM IST / Rotational...
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Technical Solutions Expert
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ahmedabad, India beBeeTechnical Full timeJob Overview:The Technical Solutions Manager will play a pivotal role in supporting automotive and general illumination customers by providing expert technical guidance, quality support, and design-in assistance.This position is critical to ensuring seamless integration of LED products into customer applications, addressing quality/process inquiries, driving...
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Technical Support Engineer
1 week ago
Ahmedabad, India comfidentil Full timeWe are looking for a Technical Support Engineer. The ideal candidate will be responsible for providing technical assistance and support to customers, troubleshooting software and hardware issues, and delivering excellent customer service on a daily basis. This is an on-site and night shift role at Ahmedabad.Work Timings- 6:30 PM to 3:30 AM IST / Rotational...
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Technical Support Engineer
1 week ago
Ahmedabad, India comfidentil Full timeWe are looking for a Technical Support Engineer. The ideal candidate will be responsible for providing technical assistance and support to customers, troubleshooting software and hardware issues, and delivering excellent customer service on a daily basis. This is an on-site and night shift role at Ahmedabad.Work Timings- 6:30 PM to 3:30 AM IST / Rotational...
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Technical Support Engineer
1 week ago
ahmedabad, India comfidentil Full timeWe are looking for a Technical Support Engineer. The ideal candidate will be responsible for providing technical assistance and support to customers, troubleshooting software and hardware issues, and delivering excellent customer service on a daily basis. This is an on-site and night shift role at Ahmedabad.Work Timings- 6:30 PM to 3:30 AM IST / Rotational...
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Technical Support Engineer
1 week ago
Ahmedabad, India comfidentil Full timeWe are looking for a Technical Support Engineer. The ideal candidate will be responsible for providing technical assistance and support to customers, troubleshooting software and hardware issues, and delivering excellent customer service on a daily basis. This is an on-site and night shift role at Ahmedabad.Work Timings- 6:30 PM to 3:30 AM IST / Rotational...
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Technical Support Engineer
6 days ago
Ahmedabad, India comfidentil Full timeWe are looking for a Technical Support Engineer. The ideal candidate will be responsible for providing technical assistance and support to customers, troubleshooting software and hardware issues, and delivering excellent customer service on a daily basis. This is an on-site and night shift role at Ahmedabad.Work Timings- 6:30 PM to 3:30 AM IST / Rotational...
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Technical Client Support Specialist
4 days ago
ahmedabad, India beBeeCustomer Full timeAt the forefront of customer support, our team members serve as trusted partners to clients, delivering expert solutions to complex technical challenges.The ideal candidate will possess exceptional communication skills, with the ability to articulate intricate technical concepts to both specialists and non-experts alike.Our professionals are skilled in a...
