Technical Solutions Expert

2 weeks ago

ahmedabad, India beBeeTechnical Full time

Job Overview:The Technical Solutions Manager will play a pivotal role in supporting automotive and general illumination customers by providing expert technical guidance, quality support, and design-in assistance.This position is critical to ensuring seamless integration of LED products into customer applications, addressing quality/process inquiries, driving problem resolution, and fostering strong relationships to drive long-term business growth.Key Responsibilities:Act as the primary technical interface for customers' design teams, product development engineers, and quality teams.Support automotive lighting and general illumination OEMs, Tier-1 suppliers, and Setmakers in integrating Lumileds products.Promote solutions, identify application opportunities, and support new business development.Address customer queries related to FMEA, DVPR, Safe Launch Plan, Control Plan, PPAP, and change management.Manage communication between customers and global engineering, manufacturing, and quality teams.Analyze quality trends, identify root causes, and drive corrective & preventive actions (CAPA).Support customer audits (IATF16949, ISO9001) and internal QMS initiatives.Monitor and manage Product Change Notifications (PCN) and Product Termination Notices (PTN).Support customer Safe Launch and early-life production activities.Represent the customer's voice internally to ensure product performance and quality reliability.Prepare and present technical documentation, reports, and failure analyses.

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