Verint WFM Engineer

2 days ago

bangalore, India MRP Group Full time

Our client are seeking an experienced Verint Workforce Management (WFM) Engineer with proven expertise in implementing Verint WFM, Desktop and Process Analytics (DPA), and Speech Analytics solutions to join there expanding team in India. The ideal candidate will play a key role in designing, deploying, configuring, and optimizing Verint systems to support workforce efficiency, operational insights, and compliance objectives.Key Responsibilities:You will be responsible for leading the end-to-end implementation of Verint WFM, DPA, and Speech Analytics solutions, including requirements gathering, system configuration, testing, and go-live support. Collaborate with cross-functional teams (operations, IT, and business stakeholders) to ensure solutions align with business goals and deliver measurable value.Design and maintain forecasting, scheduling, and real-time adherence models within Verint WFM.Configure and fine-tune DPA and Speech Analytics to capture actionable insights, monitor process compliance, and support quality improvement initiatives.Provide technical support, troubleshooting, and ongoing system administration for Verint applications. Develop documentation, training materials, and deliver user training as needed. Monitor system performance and recommend enhancements to maximize ROI on Verint investments.Qualifications:Proven hands-on experience implementing and supporting Verint WFM, DPA, and Speech Analytics solutions.Strong understanding of workforce planning, call centre operations, and process optimization.Experience with system integrations, data feeds, and reporting within the Verint ecosystem.Excellent problem-solving skills and the ability to communicate technical concepts to non-technical stakeholders.Verint Cloud Certified (VCS)This will be a fully remote contract working in India must be willing to work U.S hours primarily EST.

  • Product Support Engineer

    3 weeks ago

    Bangalore, Karnataka, India Verint Full time

    General Description Overview of Role The purpose of this role is to implement the WFO product suite at contact centers coordinating all phases of projects with the project manager This includes site discovery and preparation implementation and configuration site design and user acceptance testing The role also includes advanced project related...

  • WFM || Workforce Management || Uk Shift || Bangalore

    1 week ago

    bangalore, India Wsne Consulting Full time

    Hiring WFM for the leading MNCLocation: Bangaloreexperience: 7-15 yearsShifts: UK ShiftExcellent communication skillsshould have relevant experience into Capacity planning, volume forecasting, IEX, Excel, Verint, Avaya CMS, Aspect

  • Infor WFM Administrator

    2 weeks ago

    bangalore, India Enterprise Minds, Inc Full time

    At Enterprise Minds, we empower businesses through intelligent systems, data-driven solutions, and agile digital transformation. Headquartered in San Ramon, California, with thriving tech hubs in Hyderabad and Pune, we are a fast-growing company redefining how AI, ML, and automation drive real-world results.Why Work with Us?Innovation-First Culture:...

  • Infor WFM Administrator

    3 weeks ago

    Bangalore, India Enterprise Minds, Inc Full time

    At Enterprise Minds , we empower businesses through intelligent systems, data-driven solutions, and agile digital transformation. Headquartered in San Ramon, California, with thriving tech hubs in Hyderabad and Pune , we are a fast-growing company redefining how AI, ML, and automation drive real-world results. Why Work with Us? Innovation-First Culture :...

  • WFM - VP - Mumbai/Bangalore

    2 weeks ago

    Bengaluru/bangalore Mumbai, India Stalwart Management Consulting Full time ₹ 75,00,000 - ₹ 1,50,00,000 per year

    Job Description:VP WFM- Bangalore or MumbaiHope you are doing well as per our discussion please find attached the job description and below the required details.CTC- 75 LPA including 25% variableContact centre experience is must haveCandidates from Third party BPO experienceExcellent communication skillsSeasoned WFM candidate Kindly share the profile...

  • Capacity Planner

    4 days ago

    bangalore, India VARITE INC Full time

    We are looking for "Senior Capacity Planner" for one of the leading Fintech product based company.Budget- upto 23LPAContract position to start with 1 year extendablePayroll- VARITEShift - Nightshift (min 3 days at office)Expereince-7+yrs Skill 7+ years of experience in a contact center or operations environment. Short term and long-term capacity...

  • Urgent! Genesys Wfm

    4 weeks ago

    Bangalore, Karnataka, India virtusa Full time

    Responsibilities for the role include but are not limited to Ability to conduct Business and Technical Workshop for iWD and or Digital media channels Email Chat Social etc Acting as a Technical Lead for complex Genesys Solutions implementation projects Solution Architecture and Design preparing and leading design workshops with customer technical teams...

  • Capacity Planner

    4 days ago

    bangalore district, India VARITE INC Full time

    We are looking for "Senior Capacity Planner" for one of the leading Fintech product based company. Budget- upto 23LPA Contract position to start with 1 year extendable Payroll- VARITE Shift - Nightshift (min 3 days at office) Expereince-7+yrs Skill 7+ years of experience in a contact center or operations environment. Short term and long-term capacity...

  • Business Analyst + Crm Or Cxone Or Verint

    3 weeks ago

    Bangalore, Karnataka, India Gainwell Technologies Full time

    Summary As a Business Analyst at Gainwell you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community s most vulnerable Connect your passion with purpose teaming with people who thrive on finding innovative solutions to some of healthcare s biggest...

  • Lead Infrastructure Engineer

    2 weeks ago

    Bangalore, Karnataka, India JPMorgan Chase Full time

    Job Category Infrastructure Engineering We are seeking a hands-on Vice President of Infrastructure Engineering to lead and grow a team high-impact engineering team focused on capture platforms The ideal candidate will bring deep technical expertise in NICE NTR-X Calabrio ASC Ring Central or Verint and a strong background in infrastructure engineering voice...