Lead Infrastructure Engineer

Job Category Infrastructure Engineering We are seeking a hands-on Vice President of Infrastructure Engineering to lead and grow a team high-impact engineering team focused on capture platforms The ideal candidate will bring deep technical expertise in NICE NTR-X Calabrio ASC Ring Central or Verint and a strong background in infrastructure engineering voice capture QM and regulatory compliance As a Lead Infrastructure Engineer at JPMorgan Chase within the Employee Platforms team you will be responsible for providing technical leadership and hands-on execution in deploying configuring and integrating NTR-X solutions for global capture platforms Your role is crucial in maintaining resilient scalable and compliant voice capture services across our infrastructure Job responsibilities Serve as the technical lead and SME for NICE NTR-X deployment configuration and support Lead a team of platform engineers setting priorities providing mentorship and driving delivery Partner with product compliance and architecture teams to ensure regulatory and operational requirements are met Define and implement best practices for voice capture data retention failover and resiliency using NICE NTR-X Collaborate with vendors including NICE to troubleshoot issues influence roadmaps and optimize platform usage Own the platform lifecycle-from proof of concept to certification deployment upgrades and sunsetting Oversee observability monitoring and platform health ensuring reliable capture and export of recordings Drive automation and platform efficiency reducing manual tasks and operational risk Work closely with compliance and architecture leaders on innovative recording strategies Required qualifications capabilities and skills Formal training or certification on infrastructure disciplines and 5 years applied experience Hands on experience in platform engineering or infrastructure roles with at least 3 years in a leadership position Proven hands-on experience with NICE NTR-X Calabrio ASC Ring Central or Verint including setup support and customization Strong understanding of VoIP protocols SIP RTP API s telephony systems and call capture workflows Experience in regulatory or compliance-driven environments especially in the financial services industry Deep knowledge of resiliency patterns high availability and scalable system design Comfortable working across Linux environments with scripting e g Python Bash APIs and automation tools Excellent communication and stakeholder management skills Preferred qualifications capabilities and skills Experience integrating NICE NTR-X Calabrio ASC Ring Central or Verint with platforms like MS Teams Unigy Cisco or Zoom Familiarity with cloud-based recording solutions or hybrid architectures Background in DevOps practices containerization Docker Kubernetes and CI CD pipelines Prior experience managing vendor relationships or leading platform certifications About Us JPMorganChase one of the oldest financial institutions offers innovative financial solutions to millions of consumers small businesses and many of the world s most prominent corporate institutional and government clients under the J P Morgan and Chase brands Our history spans over 200 years and today we are a leader in investment banking consumer and small business banking commercial banking financial transaction processing and asset management We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success We are an equal opportunity employer and place a high value on diversity and inclusion at our company We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law We also make reasonable accommodations for applicants and employees religious practices and beliefs as well as mental health or physical disability needs Visit our for more information about requesting an accommodation About the Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing Our corporate teams are an essential part of our company ensuring that we re setting our businesses clients customers and employees up for success