Capacity Planner

23 hours ago


bangalore, India VARITE INC Full time

We are looking for "Senior Capacity Planner" for one of the leading Fintech product based company.Budget- upto 23LPAContract position to start with 1 year extendablePayroll- VARITEShift - Nightshift (min 3 days at office)Expereince-7+yrs Skill 7+ years of experience in a contact center or operations environment. Short term and long-term capacity planning.Ability to explain key contact center terms, such as Erlang C, Schedule Efficiency, and Shrinkage (Unplanned vs planned)Experience with a Workforce Management (WFM) tool (e.g., Aspect, IEX, Calabrio, Verint).Proven expertise in data analysis and visualization, with proficiency in at least one of the following: R, Python, or SQL.Experience with building automated solutions and scripting.Strong understanding of scheduling principles and workforce management concepts.


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