Head of IT Infrastructure

2 weeks ago

mumbai, India Emeritus Full time

Head of IT Infrastructure — Daskalos (Multi-Campus, India)Role SummaryDaskalos is launching and operating multiple higher-education campuses across India in collaboration with international partner institutions. We’re seeking a Head of IT Infrastructure to architect, build, and operate a world-class, scalable campus technology foundation—end-to-end. The ideal leader has stood up greenfield college campuses (or equivalent large, multi-site environments), makes strong solutioning decisions, and drives disciplined execution across vendors and stakeholders.ResponsibilitiesStrategy & ArchitectureDefine the multi-campus IT infrastructure blueprint (LAN/WAN/SD-WAN, Wi-Fi 6/6E, data center/edge, cloud, identity/SSO, endpoint management, collaboration, AV/classroom tech, security & surveillance integrations).Create a multi-year roadmap for scalability, resilience, and cost optimization (capex/opex, lifecycle, refresh cycles).Establish reference architectures and standards (network segmentation, zero-trust principles, cabling, power/UPS, redundancy).Campus Build-Outs & SolutioningLead site surveys, BoQs, and high-level/low-level designs; own RFPs, vendor tech evaluations, and final solution selections.Oversee installation and commissioning of network, servers/edge, Wi-Fi, classroom AV, access control/CCTV, and service rooms.Integrate academic systems (LMS, SIS/ERP, library systems) with identity, networking, and security controls.Operations & Service ManagementStand up an ITIL-aligned run model (incident, change, problem, asset/CMDB, capacity, DR/BCP).Define and track SLAs, uptime, MTTR, and performance metrics; run NOC/SOC collaboration as needed.Implement observability (NMS, log mgmt, SIEM) and backup/DR for on-prem and cloud workloads.Security, Compliance & QualityDrive security by design (network segmentation, MFA, MDM, endpoint hardening).Ensure compliance with applicable data protection and education regulations (e.g., DPDP Act, GDPR where relevant) and standards (e.g., ISO 27001 practices).Run quality governance: design reviews, acceptance tests, audits, and continuous improvement.Vendor & Partner ManagementSource and manage OEMs, system integrators, ISPs/telcos, AV partners, and managed service providers.Own contracts, RFP/RFQ, commercials, SOWs, SLAs, and quarterly business reviews; enforce penalties/earn-backs where applicable.Coordinate with international partner universities and domestic stakeholders to align requirements and approvals.Leadership & Cross-Functional CollaborationBuild and lead a high-performing infra & operations team (central + campus IT).Collaborate with Academics, Student Services, Facilities, and Finance for integrated delivery (e.g., power/UPS, racks, cooling, access control).Communicate clearly with executive leadership; convert business needs into deliverable technical plans.Key Outcomes (12–18 months)Launch-ready campuses: Complete IT build-outs for several campuses on time and within budget; day-one readiness validated by cutover tests.Always-on operations: ≥99.9% uptime for critical services (network, identity, LMS/SIS integrations, AV in classrooms, security systems).Coverage & performance: 100% classroom and common-area Wi-Fi coverage with defined throughput targets;

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